Shaggy Chic Dog & Cat Grooming Spa

I would give zero stars if I could. I agree with all of the other one star reviews about this groomer. I was a long time customer of the previous owner of Shaggy Chic and she was wonderful. We never had any issues with them. My dogs were always groomed perfectly and with respect. When Jen and the new owners took over this business a few months ago it all went down hill. Absolutely terrible customer service. Not friendly at all and used the same excuse as others have mentioned, saying my one dog was “terrible” and “horrible” and hard to groom. Appointments were always having to be rescheduled due to her “schedule”. It has been such a disappointment to have the new owners take over what used to be such an amazing groomer. I would never take my dogs back here and would never recommend this groomer to anyone. Also, after reading her responses to the other reviews, she seems to always have the same excuses. Very poor customer service.

So happy we found Shaggy Chic Dog Grooming!! We love Jennifer because she will cut Rookie how we like him cut!! He isn’t afraid to go and he always looks so handsome!

Jenn is the best When i got my golden doodle it was from a previous client that needed to rehome. The transition was amazing and she is such a blessing. And of course Jenn still grooms my babies

We have been very very pleased with our experience at Shaggy Chic!! Jen is the one who grooms our Lilly girl and she does an amazing job!! This place is affordable and they care! They make sure your pup is comfortable, happy, and taken care of! I know Lilly loves Jen! I would highly recommend to anyone going to Shaggy Chic!

I usually don't do reviews, but wanted to do one on Shaggy Chic. I just read several reviews that truly upset me and I want to set the record straight. I have never been so impressed on the professionalism and care and kindness that my dogs are given. The salon is safe and clean. Natural products are used which I know costs the groomers more money and alot will use as cheap of product as possible unless you pay extra . My dog is given 1 on 1 attention, is not put in a cage to sit for hours while they work on multiple dogs. I want my dog to have a 1 on 1 experience from beginning to end, without being blow dried in a cage like a lot of groomers do to save time You can tell that Jen , the owner, truly cares about each dog and the grooms that she does are unbelievable. My dogs run to her when they see her and can't wait to get groomed. She takes her time to do a professional groom, not just the easy way out total "shave down" that many groomers these days only know how to do. She is very knowledgeable about correct breed cuts. She listened to what I wanted. My goldens are always beautifully bathed and groomed. I have been in the dog and horse world showing all my life and I know the difference between a bad and good groom. She also puts a picture of your pup on their Facebook page. They get special attention bows , feathers , a handkerchief and smell SO GOOD. Which is the proof of how awesome their grooms are. I would not go anywhere else. I absolutely recommend using them for a grooming experience for your baby. If you truly care about your dog's experience at a salon, I suggest you go here. I highly recommend Shaggy Chic in Mechanicsburg PA

Jen has been grooming our dog Skye for years! She is professional, has great attention to details, gives a spa experience that is enjoyable and Skye always looks forward to her groom! I would recommend Shaggy Chic for any pet grooming you need done.

Fantastic! They got Stella done in under two hours. It was our first time here and we will be back. Stella has never looked better and is a happy girl. Thank you.

After over 15 years with last 2 groomer owners of Shaggy Chic doing a wonderful job with our very sweet dogs was extremely disappointed with new groomer owners unprofessional and unkind manner. Canceling and not rescheduling appointments. Especially mistreatment of our precious 12 year old sweet dog. He was left laying for an hour wet in tub because owner would not help him out. Never fully bathed him and never dried him. He was dipping wet for an hour. Never trimmed his toenails. He was the sweetest dog and never gave any trouble to last 2 groomer/owners. This neglect is unacceptable to treat someone's pet. Then as others were told to find another groomer and canceled ALL appointments. Very unprofessional and heartless. Never meant a groomer so unkind. We have since found excellant caring groomers who actually treat our dogs with kindness. It was a blessing, we are much happier with new groomers.

This was my little Pups first grooming appointment. I was so worried that he would not behave, etc. Well to my surprise when I walked into the grooming shop at Shaggy Chic Ralphie was wagging his tail and just so very happy. He looked so darn cute and smelled so clean. I am very pleased all around with their service. Thank you Shaggy Chic you are Rockstar!!!

I would leave no stars if I could......I would definitely not take your pets to Jennifer at all. This place is under new ownership and they are rude and don't care about the customers or the dog's. Jennifer doesn't want to be bothered with any questions you might have. She was unhelpful with the transition of meeting our dogs.....she told me I wasn't listening to anything she said. The prior owner was wonderful but sadly after many years we will not be having our dogs groomed here. Please go to another groomer. I find your response insult to injury.....the only person who was aggressive was you. Again we used the prior owner for over 10 years and you took over the business and never even groomed our dogs because you said they were not a fit for your business. My wife stopped by your business with a question and you were the one telling her she cant listen and you were also the one who sent us numerous misleading texts about grooming days that's why she stopped by. You know you are telling a lie about the whole situation.