The light in my lamp was flickering so I brought it in. Keith knew right away that it was probably the on/off cord gizmo needing replaced. Fixed fast, done right and at an super fair price -- hooray!!! Even better, I was just really impressed with the customer service interactions I had with Keith. Even though my job was only a small one, the honesty, integrity, and genuine attention to customer care I received was stellar. This place is "the real deal" as far as old-time values go of doing business in a quality way. (There is good reason for the many excellent reviews for this place on here!)