SERVPRO of South Louisville, Northwest Louisville and SERVPRO of Southwest Jefferson County

I would use SetvePro again in a heartbeat! My bathroom flooded causing damage in several rooms and leaked through the ceiling into the kitchen on the first floor. They came out to assess the damage as quickly as I called and further immediately began work to dry the damaged rooms. They have been consistent with communication regarding the process. In addition, over the last week through interim for the the adjuster and estimator to perform their work, the current team has been so kind to answer any questions and address concerns. Ben, Brian, Douglas and their crew couldn’t have been more informative, understanding and available. Thank you for your kindness! I look forward to the next phase of renovation piecing the house back together so it’s a home once more.

They were a very professional crew. Brian kept me informed and was very reassuring when I was fairly frantic. Carlos and Osmar took out walls, set up fans, and somehow left less of a mess then they found. I was asked throughout this process if I had questions and was to call them if I did. Servpro was here very quickly and everyone I spoke with was professional and helpful. I highly recommend their service.

So we had a leak from an outdoor spigot flood one of our rooms in the basement. We got a hold of Servpro and they actually came out last night at 7:30 in the evening. MIKE was the team lead and he was awesome the two other gentlemen, George and George2 lol, We’re great as well. They work their butts off and they came back today around 130 and continued working. We got the leak fixed and they’re giving us ready to leave to be able to close the door in the bedroom because we got a party on Saturday for Christmas I’m about 30 or 35 people. Thank you ServePro for a fantastic job. I will definitely use you guys again.(But I hope I don’t have to..lol). Btw, Erin was fantastic as well. Happy Holidays!

Update: Well, billing has been a nightmare. State Farm has electronically sent full payment nearly 1 month ago, but Servpro says they have not received this payment. I have given them my claim agent contact info to help get this resolved, but the most frustrating part is I am in the middle with Servpro telling me the contract is with me. Agreed, but I also have a company telling me they have paid you. I trust State Farm way more than I trust you! Beware. Initial: Servpro helped make a messy situation with a burst pipe much better with quick and professional help. Crew Chief Devan and his team Ezequiel, Kyle, and Chris made sure things were nice and dry! Thanks so much—now let’s hope the restoration goes equally as well🤩

Our crew Chief Mike Dylan and his team -(George, Chris, Osmar, George #2 & Carlito went above and beyond to ensure we were taken care of. The respect of this team towards our home was unwavering. We appreciate them very much.

Mike and George were super professional. They explained everything they would need to doing. Treated all our questions with respect and took good care of our home and furnishings while at our house. Great work!

Outstanding service from Servpro after our office flooded from a broken water pipe. They arrived on a Sunday and worked nonstop for three days. Professional and efficient throughout the entire process. Highly recommend!

Kyle, Devan, Osmar, and Ezequiel did a fantastic job. Very respectful and accomplished the job in a very short amount of time. Highly recommend.

Crew Chief Mike and his crew (George and George 2) did a great job. Always kept me informed, was always on time, and answered all of my questions. Would highly recommend.

The team was great and got our water intrusion cleaned up and dry. Crew chief was Mike his supervisor was Nick and they had George1 and george2