SERVPRO of Greenville

Servpro is an amazing company. From start to finish. Recently had water damage due to a busted pipe. They came in and they did an amazing job on the crawl space and main bathroom. Even Ms. Alexa, she was always available to answer any questions. Her customer service skills are amazing. Even when you seem to be a little frustrated by the end of your call with her you will be in great spirits…. Thank you to the Servpro team….

Recently, SERVPRO did work on my Mother's condo after a severe water leak from the hot water heater, and SERVPRO were fantastic. The water leak happened during the night, and upon discovering it, my mother called her insurance company, and SERVPRO arrived an hour later. They tracked the extent of the water damage in four different rooms and installed fans and a dehumidifier; a SERVPRO technician came every day to check the progress, and four days later the drying was complete, and the devices were removed quickly. SERVPRO then removed the damaged flooring (carpet, vinyl), and we waited two weeks for the adjuster's report. As it turns out, the insurance company had sold my mother a deficient policy and underestimated the repair costs, leaving my 84 year old mother in debt for $10,000 in repair costs after her insurance payoff. In order to help my mother save some money, Fran Welch at SERVPRO removed his company from the process and arranged for us to work directly with their regular contractors, which saved my mother an additional $2000 in restoration costs. This kind of gesture is unheard of in the industry; it is a sign of someone who cares less about profit and MORE about real people in need--the world could certainly use more people like Fran Welch at SERVPRO. When the contractors finished the restoration work, Fran checked with us to make sure the work had gone well. It is so nice to work with honest, kind people, and I cannot thank them enough for the good work they did for my Mom. I HIGHLY recommend SERVPRO!