An update : Based on my complaint, they reached out to understood what my issue and got back to me with remedial measures. Even explained why I had a bad experience which was acceptable. They invited me to the new place to use my membership and I had the same awesome experience that I had when I visited them the first time.
The new place is definitely an upgrade and a very calming place to experience a great spa time. The staff were very congenial and the masseurs were very well trained.
Also I experienced the steam bad for the first time here and I liked it a lot as it is very personal, definitely going to be back soon as I renewed my membership.
I believe this experience will remain so and the incident that happened was just one incident.
Thank you for taking my feedback seriously and sorting everything out quickly.
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An update : they have shifted and I have had issues with them honoring my appointments and my membership. Please think before you take their membership. Earlier review is only for the old place.
They are even disconnecting my calls, when I tried enquiring about my appointments.
My earlier experience is :
Visited them after a tiring 15 days of strenuous work and came out rejuvenated after a couple of hours.
First and foremost, the ambience is very welcoming and soothing, very well done both the reception and the therapy rooms.
Sushmita, the person at the counter explained the various packages and helped me choose the right one based on my current needs.
Once I chose the treatment, I was greeted with a lemon juice and then a very soothing foot spa, enjoyed the rose petals in them. Before the therapy started I was served Hibiscus tea, tasted so good and prepped me for the massage.
My Therpaist MC, was well trained and she did a phenomenal job. Took very good care of my needs throughout the course of the treatment. Balinese Massage was very relaxing for my tired muscles and then the aromatic oil massage was warming for my mind.
Do not miss the jacuzzi filled with rose petals, it definitely is an indulgence. Felt like a King when they served ice cream and juice while I was still in the Jacuzzi.
Overall a great experience, highly recommended.