I am uncertain what happened with this company. They used to do exceptional cleaning, and we regularly returned to them for Axxess deal discounts and cleanings.
We were moving and decided to get a moveout clean on both our new property and the one we were selling. The cleaners arrived, reported no water 2 hours into the scheduled clean via text message (no calls), and we didn't notice the text for another 2 hours. Even items that required NO water went uncleaned (cleaning windows, vacuuming, cleaning the refrigerator, etc). Disappointed, we contacted the owner and said we no longer wanted the second property cleaned. Her response was to remove the discount from our bill, changing it from 705 to 880. When we sent her images of the cleaning, she blocked us.
When I was finally able to reach her via a different phone, she agreed to fix the cleaning job for the original invoiced amount. She arrived 1 hour late, and only came for a short 2.5 hour clean with one other cleaner, laughed about almost forgetting to bring the key to our old property, and tried to negotiate back to 880. She agreed to 750, left my house, then emailed me telling me to pay 880 OR she will bill 750 and send a new bill for her "fix."
She is extremely deceptive, dishonest, and I have filed a complaint with the BBB requesting an adjustment since she won't even take my calls any longer.
Similar to another recent review on Yelp, her approach was also to threaten a lien on our house. She didn't mention it again after we said we closed escrow already, but I can't imaging anyone wanting to do business with someone that has this tact.