I had the most terrifying experience that a mother (who loves her child) could ever imagine on August 12, 2025. It took me roughly six months to post this review for multiple reasons: First, the owner was truly apologetic and I appreciated his professionalism. Second, I didn't want to bash the business based one employee's negligence. However, after several months, I'm still having panic attacks whenever I think of that day.
In August of 2025, my daughter took her first surf lesson with San Diego Surf School--I stayed with her the entire time. I even walked up/down the sand with the camp as they moved from one part of the water to the next. Toward the end of the lesson, my daughter (six years old at the time) was the only student with the instructor: A White Australian male named Griffin. At the end of the lesson, I noticed that the camp counselors were taking down their booth/meeting location, as Griffin and my daughter walked toward us. Griffin was in front of my daughter. I turned to clean up my area. When I turn back, I saw my daughter's instructor (Griffin), but not my daughter.
I asked Griffin where my daughter was, and he shrugged and said, "I don't know." I was terrified, angry and scared. No one knew where my daughter was...and Griffin wore a stoic expression on his face and didn't seem to care at all that my daughter was missing. My encounter with the employee Griffin was hurtful–on top of being very afraid. I was hurt and angry when we were disregarded by Griffin. Once my daughter found us, he didn't address my child or myself by apologizing or asking how she was feeling. She/we deserved more than that. He simply walked away... Perhaps because he was simply an employee, he didn't care about how his actions would impact the business. My post may not impact him at all--which is one of the reasons I was hesitant to share it. I was also too shaken to be rational.
Truthfully, some of the other counselors were concerned. Eventually, my daughter came walking toward me, crying hysterically. How did my daughter get left behind? Griffin walked ahead of her, quickly. Due to the multiple White males all wearing red shirts, she had no idea who she was supposed to follow--plus, the landmark of the booth that read "San Diego Surf School" was already taken down.
After being reunited with my daughter, I drove to the office of the surf school.
To be clear, my daughter didn't wander off–she was left. Prior to the end if camp, I saw her running to catch up with him on another occasion, as he carried the surf boards (right before lunch). I fault myself for not telling him at that point not to walk in front of children without constantly looking back at them. I truly didn't know that he would do it again...
At the end of camp, it happened again–he walked ahead of her, and she was left behind...LOST! Because the tent was taken down more than 30 minutes before camp ended, she didn't have a landmark to return to. I was there, but she frantically walked past me (my back was to her, as I was packing up our beach items). She was looking for the familiar tent with the name/logo on it, but it was gone.
In no way do I want to "hurt" this business, but for any future customers, please learn from what I endured. The company ensured me that from now on they would:
1. The camp counselors would NOT walk in front of children (unless there is a staff member who is also behind the children).
2. Counselors would return a child directly to the parent–never assume that a child (especially a six-year-old) will find their way back.
3. Do a safety training with the kids and the staff–tell the children what to do or who to seek for help should they get left behind (which, again, I hope won't happen again).
4. Do not dismantle the tent with your business name on it. Both the children and parents should always know where to meet.
So many things went wrong today that I literally felt nauseated. Our entire family was distressed--knowing that she was lost due to being left behind by a negligent employee.