To Alyssa at Saltwater Roofing.
19th March 2025.
With my sincere thanks to your company Saltwater Roofing from a very satisfied client..
César Posadas
From when the Aizer Claims manager Katie informed me of your people would be doing the job, I was told to expect a call from Alyssa, the very personable and friendly manner as the first line of contact left me very much at ease about the process ahead, she left me with a date and time and the name of Zeke coming to look at the job and get necessary details for materials to order, I was pleased that finally things were starting, when I looked at their web sight and found that the Director of the company was the man coming in person, an on the job man a hands on, you could say.
I already from the web pages were impressed, I could not have been more pleased.
Alyssa was continuing to be in touch, as weather was continuing to effect progress for all works, she as a front line communicator and coordinator one could not ask for better, keeping me in touch.
When the expected Cyclone past and work could begin she informed of the date I could expect mine to start, gave me the name of Ben as team leader, that Monday morning on arrival after introductions he informed me of his time frame due to previous commitment that he had got a couple of extra hands and were hoping to perhaps finish most of the job in the two days and return the following week, I was pleased with his upfront assessment and his efforts to do his best.
Quit obviously Ben's leadership skills and commitment to job meant that halve a dozen men were getting on with it and soon one could see the result of people that are happy in there work and by the end if the first day you could see the results, they were going to get it done.
At the end of that day I was so impressed when they left I asked my neighbours on all sides to come and look at the work that these men had done in a day, they were as amazed as I was.
Ben returned to finish the job the next day I thanked him and his crew for a most professional and diligent effort and wished him a good and well deserved break.
I think it is not surprising that people perform at their best when they are happy in their job, and it starts at the top the head of a business with the leadership that every member of the company is happy to follow.
Congratulations on your business model Zike. Saltwater deserves all the recommendations you get
Thanks for your efforts, dedication and professionalism wishing you and Saltwater all the success it deserves.
Kind regards César.