A Valentine's Day debacle.
We had a reservation but were delayed being seated, even though the room was not overly full. We should have seen the writing on the walls when we arrived, but we wanted to be supportive and stay local. Community relationships are very important, especially for small business owners in the Kingdom. We want our local businesses to do well and thrive, sincerely.
We stayed initially, despite extensive delays because we wanted to support local. When the experience became violent and uncomfortable, with food rushed and inedible, sent back, and courses guaranteed skipped entirely, we chose to leave after 2 and a half hours of trying. Mindful, we watched between 8-10 other people, seated at reservation, walk out prior to us so this was not an US issue.
Drinks did not arrive for nearly half an hour, and the pre-curated menu was served in an unstructured, chaotic way. Our filet was substituted due to shortages and we were kind and agreeable even still. When a 4 top table walked out clearly frustrated we were then served food that had been sitting in the window from their meal at least 15 minutes later, including bisque that had begun to gel. They skipped the other courses and just dropped it off tepid to recoup their apparent loss.
The chef at about that moment began to violently throw plates in the kitchen, and staff were visibly uncomfortable. I was uncomfortable. Multiple tables left before completing their meals.
After nearly three hours, and this scene, we paid what we felt was fair leaving everything behind us.
It seemed the restaurant had forgotten the customer in the stress of trying to protect the money. It was a Valentines Day experience to remember — for all the wrong reasons.