I ordered from this store and realized within minutes that I had selected the wrong size. I immediately emailed them to cancel the order, but received no response. I then found their WhatsApp number and sent a message requesting cancellation—still no reply until after the order was shipped. I clearly stated that I would return the item, which I did—at my own expense—as soon as it arrived. Now, despite having the product back in their hands, they’re refusing to refund me and only offering a gift card, citing a policy for orders over $80. Even if that’s their policy, the issue is that they ignored my messages when it was still possible to cancel the order. This felt like a tactic to force the sale through. I followed all the right steps, but their lack of timely customer service has left me stuck with store credit I don’t want. Extremely disappointed. Would not recommend ordering from them unless you’re 100% sure of your purchase—they do not handle customer support fairly or professionally.

I had an amazing experience shopping at Salai Shop! They offer a fantastic selection of top Pakistani brands all under one roof, making it so convenient to find everything I need in one place. The quality of their products is outstanding, with beautiful designs and premium fabrics that truly stand out. What impressed me the most was their excellent customer service—friendly, knowledgeable, and always willing to assist with any questions. Whether you’re looking for traditional wear or contemporary styles, Salai Shop has something for everyone. I highly recommend it to anyone seeking authentic Pakistani fashion with a seamless shopping experience!