Safe Auto Repair

Repair took longer than normal because of waiting for parts, everyone was very professional and courteous. Was offered a loaner vehicle. They stayed after the 6pm close to finish my truck. The mechanic explained everything to me about the repair. Overall I was very satisfied, and will be coming back when I need service done on my truck.

This is my second time with WDR and I’d have to say that this place is definitely a few steps ahead of the rest. From the front desk to the waiting room, the shop to the service, they are top notch all the way around. The front staff was super friendly and helpful, the waiting room was clean, comfortable and fully stocked, the shop staff was knowledgeable and very thorough. The shop crew was more than willing to explain every aspect of the job in detail and in a way that I understood it. They kept me updated throughout the process and made sure that I felt like the priority. The owner, Justin, was very knowledgeable and friendly. He definitely takes pride in his business and does his best to ensure that he and his staff provide trustworthy and professional service while making you feel at home in the process. If you compare what you get from WDR to what you get from the other guys, WDR is not only more bang for your buck but, they also provide a much higher quality of service. WDR will definitely be my “go to” from here on out.

Found these guys due to an emergency situation and I literally couldn't be happier. Professional from top to bottom and got me back on the road as soon as possible. Staff were knowledgeable, friendly, helpful and just about every other good adjective you want from a mechanic. If I lived closer they would be my regular full-time shop. Prices were reasonable...yes it was a pricy job but would have been pricy anywhere and I'm very happy with their fee which was under the national average. Trust me, use them. My Silverado is happy I did.

The customer service here is phenomenal! The mechanics kept me well informed throughout the entire process and this is the most honest repair shop I’ve ever had the pleasure of dealing with. They have made a new, loyal customer out of me! I recommend 10/10!

Very disappointed with who ever runs this shop. Communication is everything. I dropped off my truck there on Tuesday at 11am. I told the guy there I need my truck back today. I had other doctors appointments to attend for the day so they had plenty of time to get it done. I got a phone call from them around 3 and said if I wanted them to do the flush or just change out the thermostat, I said just change the thermostat. They closed at 6 and called them at 5 to check the status on it and he told me they need to keep it overnight and finish it in the morning. They haven’t even got the part yet and wasn’t happy at all. I made it very clear that I needed it back the same day because I have to go to work in the morning. I went and picked my truck up and definitely will not do any business with this shop!

If you go here the shop is full of great equipment and seems like great people. Wage rate is high to me but that's were we are headed. Just make sure that if you are using a discount card we get in the mail ,before you pay make certain your bill is discounted because they sure won't credit it back to you

Joshua helped me all the way through my car's repair by carefully explaining the problem and the steps needed to fix it. He didn't use any hard-sales tactics, just common sense. The whole experience was positive because of Joshua and my car runs like a top! I will definitely recommend SAR to my family and friends.

This is the best automotive repair shop in Baytown IMHO. They repaired my Acura, and it's worked fine for 3 weeks now. Reason I give them 5 stars: they warranty their work, they give you a written estimate up front, they open early , they lock up cars at night that are being repaired, and they don't parts cannon jobs like the dealers do. Finally Baytown has a professional auto shop--it was way over due.

The team at WDR really blew me away. From the minute I walked in the door they went way beyond my level of expectation. I was really impressed with how clean and inviting the front desk and waiting area is and I was also pleasantly surprised to learn they work on both diesel and gas vehicles so I could bring my Audi back next time.

Very disappointed in their service, and the way they conduct business. First I took my f150 in for a misfire, they told me to check it was free (no wrench) is the terms they use. I asked how much it would if they had to remove anything such as ignition coils or plugs, Lauren said it depended on what they did and Lauren specifically said “we do not do anything without you approval first” I said good If they going to charge the same as the ford dealer I would of rather took it to ford. Anyway, when I dropped off my truck it was around 4:30-5pm, and Joshua told me they would have to look at it the next day because it was to late to check. So I said ok and left the truck. Well the next day I was at work and got a message around 11:30am saying he was getting a bunch of codes shifting around and he wanted to move around ignition coils to see what the misfire would do. In the text he said it was going to be 197.00 to do that. This was all through a text , me being at work I do not have my phone with me all the time do I did not see the message until I got off work at 4pm. I NEVER authorized them to proceed with that. When I called up there to decline they had already moved ignition coils and plugs. Ford charges 220.00 for a full diagnostics, at 197.00 dollar I would have rather taken it to ford . Doing business over text is not ideal. Anyhow since they had already moved coils around I kept my calm and let it play out. Well then I get another message saying they needed to replace ignition coils with motorcraft coils and boots which was going to run around 1500 dollar. I declined that work. I talk to Joshua and he ok you can pick up the truck it is ready to go. After work I stopped by to pick up the truck , of course quick to charge the 197.00 dollars, after paying I waited an hour for them to bring my truck and only cause I told Lauren I need to go what is taking so long? Finally get in the truck to leave and soon as I get on Main st. check engine starts to flash on and off and the truck starts shaking with no power in the engine. When I took it to them truck was running good just had a little misfire when truck would come to a stop. So immediately pulled over and call Joshua asking was everything put back the way it was ? Because the truck is way worse and doesn't want to go. He said let me check with the tech, then he gets back on the phone and tells me yes everything was put back together, then goes on to try and feed me bullshit saying it was misfiring and well since we been moving things it got worse. I told him no this feel really bad thought I was going to have get it towed. Anyway instead of offering to bring truck back to check he said those coils really need to be changed. At this point I just want to get the truck home. So I make it home and I popped the hood first thing I see is ignition coil not even plugged up. At this point Im am really pissed he Joshua swore up and down his technicians were certified and were good at what they did. Yet they forget to plug back coils. Next day I called Joshua and told him what I found and of course he starts making excuses like it might have vibrated out , immediately stop him and tell him impossible it was not plugged back period! I he said the manger would reach out and still havent heard from him. I take it as a lesson learned. Using text instead of actually talking to customer for authorization , or if you are going to use text wait for a reply to proceed with work. I would have expected them to offer to bring back to double check when I told them truck was shaking bad and did not want to accelerate instead of pretty much tell me its my problem. Over all worst service I had in a long time.