Safe Auto Repair

Repair took longer than normal because of waiting for parts, everyone was very professional and courteous. Was offered a loaner vehicle. They stayed after the 6pm close to finish my truck. The mechanic explained everything to me about the repair. Overall I was very satisfied, and will be coming back when I need service done on my truck.

This is my second time with WDR and I’d have to say that this place is definitely a few steps ahead of the rest. From the front desk to the waiting room, the shop to the service, they are top notch all the way around. The front staff was super friendly and helpful, the waiting room was clean, comfortable and fully stocked, the shop staff was knowledgeable and very thorough. The shop crew was more than willing to explain every aspect of the job in detail and in a way that I understood it. They kept me updated throughout the process and made sure that I felt like the priority. The owner, Justin, was very knowledgeable and friendly. He definitely takes pride in his business and does his best to ensure that he and his staff provide trustworthy and professional service while making you feel at home in the process. If you compare what you get from WDR to what you get from the other guys, WDR is not only more bang for your buck but, they also provide a much higher quality of service. WDR will definitely be my “go to” from here on out.

Found these guys due to an emergency situation and I literally couldn't be happier. Professional from top to bottom and got me back on the road as soon as possible. Staff were knowledgeable, friendly, helpful and just about every other good adjective you want from a mechanic. If I lived closer they would be my regular full-time shop. Prices were reasonable...yes it was a pricy job but would have been pricy anywhere and I'm very happy with their fee which was under the national average. Trust me, use them. My Silverado is happy I did.

The customer service here is phenomenal! The mechanics kept me well informed throughout the entire process and this is the most honest repair shop I’ve ever had the pleasure of dealing with. They have made a new, loyal customer out of me! I recommend 10/10!

Very disappointed with who ever runs this shop. Communication is everything. I dropped off my truck there on Tuesday at 11am. I told the guy there I need my truck back today. I had other doctors appointments to attend for the day so they had plenty of time to get it done. I got a phone call from them around 3 and said if I wanted them to do the flush or just change out the thermostat, I said just change the thermostat. They closed at 6 and called them at 5 to check the status on it and he told me they need to keep it overnight and finish it in the morning. They haven’t even got the part yet and wasn’t happy at all. I made it very clear that I needed it back the same day because I have to go to work in the morning. I went and picked my truck up and definitely will not do any business with this shop!

Here’s the sequence of events I experienced at the Baytown location earlier this year. Check engine light came on. Pulled the code and it indicated bad O2 sensor. Brought the car to Baytown SAR after some good experiences at the La Porte location. They did the routine “full vehicle inspection” and identified a few thousand dollars worth of work needed (unrelated to the check engine light) including a full brake job. They didn’t have an answer for the check engine light yet. Later said the check engine light was due to a bad gasket in the exhaust manifold. I approved that repair and new brakes. Get notified the vehicle is ready and go pick it up. Immediately after leaving the shop, hear a noticeable grinding near back left wheel. Also, the check engine light is on. Return the vehicle to the shop. Later told the back left brake wasn’t installed correctly and a bolt was grinding on the rotor. Full replacement of that assembly done and “an adapter” placed on the O2 sensor. Pick up vehicle and make it home this time. A day or so later, check engine light is BACK ON. Also now noticing an issue with front right wheel, odd noise at low speeds. Take the vehicle back. They finally replace the O2 sensor. They can’t identify the issue with front right wheel so I take it for a test drive with a tech and I’m able to replicate it. He indicates sounds like a minor issue that he can confirm back at the shop. If that’s the issue, it’s not major. (We’re looking to buy a new vehicle soon and sell this one). Next day, the shop calls to indicate they confirmed it was the minor issue the tech mentioned and another several hundred dollars in repairs are needed for that and another issue. At this point I’d lost all faith and trust in this shop so I went and picked up the vehicle. The check engine light has remained off. The noise near the front right wheel has persisted. That issue was not present before we took the vehicle there and allowed them to do the brake work. We know that part of that work was done so poorly we couldn’t even make it home from the shop. I can’t help but think this other issue is related to the work they did. I won’t be taking any vehicles back to any locations of Safe Auto Repair. I feel like they allowed a known inexperienced tech to perform work on my vehicle that caused damage. I brought my vehicle to them needing a simple O2 sensor replacement and instead of doing that and improving my vehicle, they made things significantly worse with poor workmanship on issues that weren’t related to the problem I was experiencing. I’m usually not one to right such a negative review. I let some time pass before I shared this to cool down. But this was such a bad experience overall that I felt compelled to share. The staff there was consistently courteous, they just did a really bad job multiple times.

If you go here the shop is full of great equipment and seems like great people. Wage rate is high to me but that's were we are headed. Just make sure that if you are using a discount card we get in the mail ,before you pay make certain your bill is discounted because they sure won't credit it back to you

Joshua helped me all the way through my car's repair by carefully explaining the problem and the steps needed to fix it. He didn't use any hard-sales tactics, just common sense. The whole experience was positive because of Joshua and my car runs like a top! I will definitely recommend SAR to my family and friends.

This is the best automotive repair shop in Baytown IMHO. They repaired my Acura, and it's worked fine for 3 weeks now. Reason I give them 5 stars: they warranty their work, they give you a written estimate up front, they open early , they lock up cars at night that are being repaired, and they don't parts cannon jobs like the dealers do. Finally Baytown has a professional auto shop--it was way over due.

The team at WDR really blew me away. From the minute I walked in the door they went way beyond my level of expectation. I was really impressed with how clean and inviting the front desk and waiting area is and I was also pleasantly surprised to learn they work on both diesel and gas vehicles so I could bring my Audi back next time.