Had a pretty poor experience with RVD Cleaning Services.
We booked a clean with Ava at an agreed price after fully describing the condition of the property, which we rated at around 7/10 (10 being bad) due to a dirty oven, grease on the extractor fan, a fridge that needed cleaning, dust, etc - in need of a clean hence reaching out to RVD, but not awful . We were not asked to provide any photos of the areas, was offered and agreed a reasonable price and booked for 10am on the Saturday.
The team didnāt show up until 3:00pm, with no warning or explanation for the delay, ignoring calls. When they finally called, they informed us that the price would now be 3 times the agreed amount (Ā£550 for a 2 bed), stating the property was dusty, and not worth the agreed price, and said itās our fault as we didnāt send them photos (despite never being asked to). We are not cleaning experts and it isnāt our job to price the job for them. They knew we needed to property cleaned on the weekend for the end of a tenancy, and believe they used this to try and drive the agreed price up last minute. It felt like an attempt to blackmail us into paying a much higher price.
Eventually they rang us back and said theyād do the clean for 60% more than the agreed price and we had to agree to that. The eventual clean was really good I must say.
The whole experience was just unprofessional and stressful. Just be wary booking as you might be hit with unexpected costs over and above what you agreed and late arrival times. The end clean is very good though