I've been working with an attorney in this office for over 9 weeks now on a straightforward procedural probate filing. Neither this attorney nor his paralegal are efficient or responsive. There are two-week gaps in communication while my timely responses and follow-up inquiries are ignored, it took 7 weeks for them to email the 3-page petition to me for notarization, and after I had it notarized immediately and returned to them, have now been ghosted yet again for another two weeks even after I inquired as to an update on its filing several days ago. This attorney has essentially been pre-paid for nine billable hours to get this completed and as of now I've lost 9 weeks of time in pursuing this critical financial matter. All I've gotten in response is apologies for the delays, blame placed on their new client information management system, and dismissals on my filing because he's "busy with other client matters." It stuns me to see all the 5-star reviews for this firm, as well as for the attorney I'm using, because that hasn't been my experience at all.