Rt 9 Cleaners

I was a customer for many years (until last week), bringing all of my dress shirts & trousers to be cleaned and pressed, and was generally satisfied with their service. Over the past year, their service has changed and not for the better. Recently, I brought a cotton/linen shirt (80% cotton) in for cleaning/pressing, an item that they have serviced previously and have always charged the price for cleaning a cotton shirt. Recently, they charged the linen price, which is three dollars more to process. They reasoned that it contained linen, even though it had not REQUIRED special processing previously. There have been occasions when the price they charge (on the cleaning ticket) when dropping off an item is up-charged when picking the item back up. Additionally, any item with a stain (no matter how minute the stain) is now up-charged. I wear XL shirts and sometimes XXL (SLIM FIT) based on the cut, and they now charge extra for XXL, claiming special handling (even though they are the SAME size as a standard XL shirt). Furthermore, on multiple occasions, I brought them items for repair, which were not repaired/returned by the promised date. The final straw for me was due to a cotton dress shirt processed by them. The shirt was relatively new and had all its buttons fully attached when I brought it in for cleaning, but when the shirt was returned, it was missing two (2) buttons in the middle of the shirt, rendering it unwearable until repaired. I brought the shirt back to them with the cleaning tag still attached and explained that I received it back damaged. But instead of apologizing and correcting the damage that occured while in THEIR possession, they charged me ($10) ten dollars to sew on two new buttons. While these may be minor incidents, cumulatively, they add up. I no longer trust their services and believe that their new business model is to extract as much as they can from their customers. As an FYI, there is no pricing displayed, so BUYER BEWARE. Not that it really matters, since I believe they make it up as they go along.

I brought items in for alteration and the woman behind the counter was super helpful and kind. There is a dressing room available and she will let you know how the alterations done may change certain aspects of the garment. They are also ever transparent with pricing. A blouse and a silk dress were $42.

So professional and quick! Dropped two pairs of pants off for alterations and they were done in 24hrs

I took two pairs of jeans here for dry cleaning. The owner and staff were pleasant. I paid extra to have the blue pair treated for stains. When I picked them up, there was no improvement...zero difference. They didn't even have the courtesy to tell me they were unable to remove them. As for the black pair, I made it explicitly clear that I was having them dry cleaned in order to prevent color fade. They were expensive Japanese selvedge denim jeans. When I got them back from this place, not only were they faded with light streaks, but the denim itself was damaged. I HIGHLY SUGGEST THAT YOU AVOID THIS ESTABLISHMENT FOR DRY CLEANING "GOOD" CLOTHES. USE THEM FOR SHAMS, COMFORTERS, ETC BUT NOT FOR CLOTHING. They just lost a customer.

Rated low, despite typically good work, due to owner arguing over damaged dress, all tags & info present showing they cleaned it! Warning work is done off premises & owner willing to lose customer vs. partial compensation or frankly even acknowledging the obvious damage. She was treated with respect & her staff complimented but refused to acknowledge the obvious. Poor way to treat loyal customers and bad business sense in a small community.

I love this place! I've gotten many alterations done here and they're always done on time and look great! I'll definitely keep coming back.

We recently moved to the area. Being spoiled with finding a great dry cleaner in the past,, after a number of terrible ones, Rt 9 turned out to be an amazing find. So far pants, shirts, and sweaters have been impeccable. Customer service is great. Truthfully, they have the cleanest, welcoming storefront o all those we entered. They do alterations as well. I would say from our limited experience being new to the area, they would be the best in the area. A++ overall!

This establishment is great best prices best service great job. The seamstress is amazing and get it done on a timely basis. My choice for best dry cleaner in Lewes and Sussex County

Leann did my mother of the groom dress alterations and repair of my all weather coat. She is excellent, friendly, accompanied and very reasonable. I’ve been back several times

Great quality. They had my suit ready when they said they would. Fair price. Nice people. I highly recommend them.