Royale Stones

We purchased our patio slabs through Royale Stones and were extremely impressed with the customer service we received. Being able to visit the showroom and see them in person was very helpful whilst we were picking what slabs we would like. Once we had selected our slabs the process was quick and seamless and delivery was made promptly. It was also handy being able to purchase grout and primer at the same time as it meant we didn’t need to shop elsewhere.

Ordered am delivery, showed up at 16:40 so great start half a day wasted for the tiler, lorry pulls up half on kerb and as the pallet is lifted down, the lift obviously is going to hit the curb and tip up, that's exactly what happens, tiles fall off pallet all over the road. Only one driver dropping them off, so of course me and my bad back have to lift all these extremely heavy 80kg tile bundles back onto the pallet. He says you've got 72 hours to report breakages, until the 30 days most places in the UK for returns. A week later we discover 2 tiles broken but tiler uses them for cuts anyway so hard to complain but the principle is brought into question When we discover we're short 6 tiles (£70ish) which although 4 short is our fault it would only be 4 and not 6 and these 6 MUST be delivered at a cost of £80! Even though they are at a warehouse in lincoln (we live in Lincoln) 😑 Try to speak to manager as phone service is heavily accented and difficult to understand if they pick up at all (8 calls). Still waiting on the manager to get back. So yeah, difficult to recommend so far. Only reason not 1 star is the tiles we have are decent and the fella behind the desk in Lincoln showroom tried everything he could to help alleviate the situation alass there was little he could do because the system was too rigid and he was himself unable to contact the aftersales team as the departments are all separate it seems but he tried. Give him a raise, nice bloke.