I’m not sure how this company has all 5 stars and we received the service we received. My boyfriend hired them to drive me to my birthday surprise in Kohler, Wisconsin. A long distance from Chicago and they’re one of the only companies that would go that far. He ordered a Lincoln town car. What they sent was a party bus sprinter van for one person. In theory, sounds kind of fun, except it made the 2.5 hour drive the most insanely bumpy ride, I couldn’t even keep a water bottle in the cup holder, it kept getting thrown out by the bumps. I couldn’t read or do much but I made the best of it. They said they sent that due to potentially being late, but didn’t call to give us a heads up beforehand. when I arrived at the destination for the hotel, my driver dropped me off at the building next door, which was well beyond the massive marked gate labeled “entrance” at the main building of the hotel. I had to walk my luggage out in the cold through the main entrance where cars drive up. My boyfriend called to complain and they said they would provide a discount, cause let me tell yall it was NOT CHEAP. Then when I got picked up for my drive back after my stay. Again, my driver was at the very obvious non-entrance area and luckily I found her and directed her on where to meet me so I could get my luggage. The town car was over perfumed with air fresheners hanging everywhere. Luckily my nose adjusted but it was intense. But there was also trash in the very back seat, like caps from spray bottles. Maybe they sprayed the car too. The drive back was fine, until my driver started texting dealing with work issues and calling on speaker phone & when we got to my home, she didn’t put my luggage on the curb she just kind of set it next to me. Which is fine if it’s an uber. But this service cost my boyfriend a pretty penny. AND they overcharged him $500 and have been continuously dodging returning his call or giving him a timeline when he can expect that to be handled. Hands down worse livery experience ever. Will not be recommending to any of our business friends or friends that require this type of service. Yall need to do better and train in hospitality.