My experience with Roughing It was nothing less than excellent. I contacted Roughing It looking for a specific furniture manufacturer, of a sofa, which they are a retailer. I was lucky enough to be connected with Jenni, she was wonderful, she handled all my questions (manufacturer reputation, quality, etc..) professionally and offered guidance in my choice of sofa. I was kept updated on estimated delivery time during lead time of the sofa purchased. Delivery was great, I was surprised that Roughing It delivered to my area (Keweenaw peninsula Michigan). The two gentleman (Jesse and apologies I can't remember the second gentleman's name) were awesome. These two gentleman were professional and really took care, we had a not so uncommon heavy spring snow and they were worried about tracking snow in, which wasn't a worry as it's da UP, ya know, eh. I cannot be happier with the sofa, and beyond satisfied with the good folks at Roughing It I had the pleasure of working with.