Roto Rooter Plumbing and Drain

My SIL hired this group, initially to fix a leak. Then we found that there were other problems. 1st charge was $225, they looked and said they needed a camera. 2nd charge was $250, (they said this would come off the final bill) they brought the camera, said I needed other work. (Cedar trees were present) New cost $8,600, plus an additional $962 for the original leak (I was told that this would be $600). They started working and then called me for an additional $1,000. When the final bill came, they added a service charge of $314 (or about that to my bill). Because I am 70 years old and on a FIXED income I asked if they offered any Senior discounts. I was told YES, 10%. When I called to pay, I asked for my Discount and was told, they had already given it to me. They DIDN'T and flat out LIED. I was expecting a discount of at least $1,000 and didn't get it. BUYER BE WARE!!! EDIT: I received a call this morning, the person calling wanted to know about the review. I told him exactly what I have posted. He didn't offer the promised discount, he said he would talk to his staff. A few minutes later he called my SIL and asked him to talk me into "TAKING DOWN MY REVIEW " he didn't offer any other options! As I said before, BUYER BE WARE!!

The technician, Moe, is the only reason for this 5 star review. His customer service was more than could be expected from 90% of the construction workforce. He made sure he checked everything he needed and even double and triple checked. He was very thorough with his inspection, diagnosis, and treatment. He was quick and professional, but also personable making the entire process very smooth and simple for me. Before, I would have never called roto rooter, too big of a company for me, but now I will because of Moe. Hire more Moes and see how it goes.

I had a clog from hell going into a weekend. I went with Roto Rooter because they didn't charge more for weekend calls but I'll keep coming to them for Tony C! If it's not Tony, don't send anyone! I called at night on Friday and he was here at 11AM Saturday! He was absolutely amazing! Very knowledgeable, thorough and a pleasure to deal with. He took out that clog in no time. He also gave me tips on how to prevent it from happening again. Thanks so much Tony! 5 ⭐ ⭐ ⭐ ⭐ ⭐ service.

I gave them a 2 instead of 1 because they were super quick getting a technician out to my home, and everybody was friendly...but fast and friendly did me no good, because the plumber (Corey) "unclogged" the wrong part of the line. Instead of telling me there was no clog in the pipe I showed him, and investigating to see where the clog actually WAS, he went through the motions of cabling through the pipes, and fifteen minutes later told me he was done. He charged me $234...He said that if I had any more problems, I needed to have my septic tank pumped out...I didn't have any more problems flushing my toilets, because he put the cap to the port on wrong, and the excrement was still pouring out into my backyard... When my sister and her husband (who know much more about plumbing than me) came over a few days later, they informed me that he had not fixed the problem,and that the only reason the toilets were flushing was because the 💩💩 was still coming out into the yard... I called them back and told them that the problem was not fixed, and that the clog was further down the line. They told me that I needed to have the septic tank pumped out... My sister knew that was not the problem, so we went with Chickamauga Plumbing and Septic Systems. Their plumber instantly removed the real clog instead of an imaginary one, and only charged me $150, compared to their $234, and he didn't try to talk me into an unnecessary septic tank pumping. I called Roto Rooter back to request a refund, since I now had to pay two plumbers to get the job done. They said no, that the only thing they would have done was send the same apathetic technician back out who hadn't bothered to find where the actual problem was, but they also gaslit me and insisted that the reason the plumbing was still backed up was because of a full septic tank... Lesson learned; in the future, I will insist that the plumber comes back out, regardless of whether or not they tell me it won't do any good...By not doing so, it left them a loophole to avoid making me whole...I fully recommend the honest, more affordable plumbers at Chickamauga Plumbing and Septic... They won't take advantage of your lack of knowledge of how plumbing lines run...

Kyle was super friendly. He arrived shortly after informing me he was coming. He got the job done within 20 minutes! Awesome work!

Our technician Tony was awesome. He came in and fixed the toilet repairs with no problem. Explained everything to us. Very nice and professional. Tony felt like family. I would definitely recommend him and Roto rooter anytime. 5 Star service is what you get

Josh helped us on a whim when we really needed to get our water back running from a busted pipe. He replaced the whole thing in just about 20 minutes. Very kind, knowledgeable and had great communication. I would recommend him to anyone! Thanks again Josh!!

Roy was a phenomenal technician that assisted my family during an emergency situation. He was very thorough ,understanding, and patient. He completed the job swiftly and explained the process we will forever be indebted to Roy for his phenomenal work with Roto Rooter. Thanks again!

We had a great experience with Roto-Rooter! Lamar was professional, friendly, and incredibly efficient. He explained everything clearly and got the issue resolved quickly, which we really appreciated. Excellent service from start to finish—we wouldn’t hesitate to call them again. Highly recommend!

Our line from the septic tank to the field,(115ft away), was blocked. Tony came when promised and did a great job getting our system working again. I would recommend him to anyone!