Over Labor Day weekend our plumbing quit working. Roto Rooter came out that Sunday to pump our septic and came back out on Monday to snake one of the main lines. We were back in business! It was not cheap by any means, but I understood it was a holiday. Also, since it was so pricey I expected the problem to have been solved. However, 4 months later we started having the same issue. I felt that since we paid so much to have it fixed the first time, that we shouldn’t have to pay again since the problem came back so soon. Roto Rooter provided GREAT customer service and came back out all the way to Mineral County free of charge to make sure the problem was solved. They went an extra mile to make sure the blockage was gone to the best of their ability. They allowed me to watch them put the camera down the line and see what the issue is. Jordan was very informative, and even the owner Daniel stopped by to make sure everything was getting taken care of properly. Daniel is very kind and polite. He gave great advice to maintain the issue going forward. Keep in mind-everyone’s situation is different. I would use them again!