Bottom line: We wouldn’t hire Roof-a-Roo again. While there have been no leaks since the roof install in May, the process revealed serious issues with communication, quality, and follow-through.
We chose them despite the higher quote because their rep, Mike, did a thorough inspection and seemed professional. But things quickly fell apart: we never got a promised siding quote (after following up), we weren’t properly notified before the crew arrived, and we had to supply power ourselves—three times (without notice).
When Mike said the project was complete, we came home to find that the gutters, which were part of our contract, weren’t installed. When we asked, we were told the machine was broken—after the fact. Trim under the roof was damaged and left that way (see pictures). Cleanup was poor—my wife picked up 35–40 nails from our yard, a major safety concern with our dog.
Despite following up multiple times about the damage, Mike ignored or minimized our concerns. Only when we mentioned writing a review did he offer to fix the trim (but not paint it). Weeks later, we found large splintered wood pieces in our attic and got no reassurance from the company.
The roof may look fine, but we don’t trust the workmanship or the company.
**EDIT 12/3/25 - After following up, Mike returned and fixed the damaged trim. We appreciate the correction and it looks great but communication was still lacking in the setup. We also noticed that a bubble formed on the roof since installation but just didn't have the confidence in the company to okay the removal of shingles to assess the issue.