I have taken my Volkswagen Golf R MY16 to these business towards the end of last year. What they have done to my car was beyond horrible and will never ever take a car let alone a Euro here.
About 2 months in after the major service, the car started blowing smoke and stalled with gearbox warning. As the car was still under warranty, I arranged for it to be towed to to the dealer. Several issues as outlined below was found by the dealer all caused by this business:
1. The new DSG oil filter was installed incorrectly — it was positioned upside down.
They tried to claim as you will see in the attached email that there is no way that you can install the filter upside down as there is only one port- usually that's true but it is still possible but you have to be a special level of negligent operator to be able to do this error.
2. The DSG housing was overtightened.
These issues have caused the DSG housing to crack and fail completely.
As a result, all
transmission oil leaked out, leading to smoke from the vehicle.
This damage was the result of the
unprofessional DSG service carried out by this business. I have had to spend more than $1,000 to fix this problem created by the negligence of this business.
They have also claimed that because it didn't happen immediately, it's not their fault.
I promptly asked the dealer to have it fixed and formally let this business know by email. They rejected any wrongdoing and instead offered to fix the issue for $468 (yes that's right they wanted to charge even more now and as a gesture of goodwill only wanted to clean up for free) but by this point, how can I trust business who have no idea what they are doing so I asked for compensation and was refused. We called the business and tried to make them understand but no luck. At this point, my car was completely undriveable and was in Strathfield at the dealer.
As also part of the major service, engine oil service was carried with Gulf Western oil (which I found out later and my current specialist mechanic told me how bad it is). The car after about 5000 kilometres and less than 6 months was absolutely empty and needed engine oil. (Engine oil service is at 15,000 kilometres or 12 months whichever comes first).
They said they will finish the works in my car but finished it almost a day and half later- compete disregard of time.
There were many other issues as well but this gearbox issue was the most horrific.
The business might try to reply to this comment trying to reject their fault again like they have done before but please don't let your car be damaged by their unprofessional work.