I paid $550 for two TV installations. During the install, I expressed that I was unsure about the height specifically in my living room. Rob reassured me and said he would follow up in a few days to see how I liked it.
When I later reached out for a minor adjustment, he quoted me half of the original install cost. This was surprising, especially given that he had offered to check back regarding placement and overall, it was a quick, easy fix.
Communication was also not timely, which added to the frustration. Overall, what I expected to be a service-focused experience ended up feeling very transactional.
I would strongly recommend clarifying adjustment policies and any follow-up costs before hiring, as changes after installation may come at a significant additional expense. Thus, would NOT recommend. As I have used other companies in the past, and this came as a courtesy. Rob takes zero responsibility for your comfort.