Rob's Import Repair

I had an amazing experience at Rob’s Imports Repair. From start to finish, their customer service truly went above and beyond. I brought in my Mercedes-Benz, and trusting someone with a vehicle like that isn’t always easy—but this team made the entire process smooth and reassuring. A huge thank you to Scott, my vehicle advisor. He took the time to clearly explain what was going on with my vehicle and helped me make informed decisions about the repairs. He never rushed the conversation and made sure I fully understood everything before moving forward. That level of transparency and professionalism is rare. Also big appreciation to Joe, the mechanic, whose work and attention to detail gave me confidence that my vehicle was in the right hands. You can tell there’s real skill and pride behind the work being done. It’s not just about fixing cars here—it’s about building trust with customers. The entire team delivered exceptional service, honest communication, and top-notch workmanship. If you’re looking for a place you can truly trust with your vehicle—especially a luxury import—I highly recommend Rob’s Imports Repair. I’ll definitely be coming back for future service.

After bad experiences from other repair shops in the valley, Rob’s Import Repair was truly an amazing experience. Their customer service is top tier. As a young woman who does not know much about cars, they went through every single detail with me, gave recommendations, answered questions, and ensured I was making the best decision with my vehicle. They displayed the utmost kindness and patience. Honestly, I will never go anywhere else!!

This was a great experience. On your first appointment at robs, they will do a full inspection and provide detailed photos of each mechanism. Along with any recommendations for services. They even have loaner cars. The online software is very easy to use and request appointments They are careful with your car and meticulous. I honestly can’t trust anywhere else with my GTI. Will definitely be returning for the lifetime of my vehicle! 2nd review: kind of funny I said the lifetime of my vehicle… with only 44k miles the engine in my GTI had internal damage, due to not fault of them or me. The light came on and I called robs with no appointment. They got me into a rental car no questions asked. They diagnosed it the next day. Come to find out my engine needs replacing. Robs worked with my extended warranty to request a brand new engine. Not only did they handle all of it but they were able to diagnose, order parts, and replace my engine all within one week. Mena kindly walked me through and educated me on the whole process. And I greatly appreciate your whole team getting the GTI back to life. Something that could have been very stressful, they made feel easy. THANK YOU SO MUCH

The level of service I received is top notch. Rob’s Import Repair is the most thorough and reliable mechanic shop I have experienced. I am able to drive with peace of mind knowing my vehicle is well taken care of. I was impressed by the front pricing and total transparency.

When my Volkswagen Atlas developed an unexpected issue, I called Rob's Import Repair, and they immediately told me to bring it right in so they could take a look. They fit us in quickly without any hassle, gave the car a thorough inspection, and provided a clear, detailed summary of exactly what was wrong and what needed to be done, no upsell, just honest and professional advice. We scheduled the repair, and they delivered exactly as promised. The work was completed on time, the shop is clean and well-organized, and the entire team was friendly, knowledgeable, and a pleasure to deal with. They even provided a free loaner car, which made the whole process stress-free. If you're looking for a reliable shop that specializes in imports (especially European), Rob's Import Repair is outstanding. Great people, great work, I'll definitely be back for future maintenance!

First time customer, the staff at Rob's did a great job taking care of our Mini Cooper. I will definitely be back when I need service on my 4 vehicles. Being a retired auto tech with no place to do my own repairs I am grateful to have found Rob's Import Repair, after talking with the staff and seeing the shop I feel confident in their ability to take care of all my repair needs.

I had a car guy in St. Louis Missouri, do a bunch of upgrades and even tune my car. Thought he did a good job until my exhaust pipe stating rattling. Called these guys and they said bring it in same day to get a look at then fit me in the next day for repair which took less than a hour. Showed me the car before and after repair. Tom is the man who worked on my car and handled it as if it was his own car. Therefore I am now switching all my maintenance and upgrades to this shop from now on. Do yourself a favor and bring your car here

I have a Mercedes Sprinter Grech RV and needed my brakes checked and some other maintenance items. The entire experience was fantastic. They have a great communication system and even provided photos of tires and brakes while the vehicle is being inspected. They were honest about my brakes being in good condition and there was no pressure to add services. I keep the vehicle in this area for almost half the year and I'm very happy to have found a go to service provider like Rob's Import!

After 5 years in storage, our 1997 Jaguar XK8 needed multiple repairs.The staff at Rob’s diligently researched and diagnosed the issues. They did a masterful job of getting this “Grand Lady” back in top shape. Couldn’t be more pleased. Highly recommend Rob’s Imports. Mary Larsen De Pere

These guys have been great in the past, but recently extremely disappointed me. Me: "I have an alternator pulley and serpentine tensioner I need replaced, give me a quote. Feel free to mark up the price for customer supplied parts, and I'll sign off on any guarantee/warranty because of that fact. I can give you the car for a week and you can get at it whenever convenient." RIR: "We won't do it unless we supply the parts" What? I've never seen a shop turn down such easy money. Only asking them to do it because I'm in the middle of other projects and this is incredibly basic stuff. No diagnostics, no troubleshooting, no warranty, but still won't do it. All this did was make me suspicious of the parts they demand to supply to their customers. Disappointing.