River Run Appliance Repair

Outstanding service, technical knowledge, and advice today from Jeremy. He diagnosed our washing machine problem immediately and proactively offered tips for proper use and maintenance. Very fair pricing as well. Would HIGHLY recommend him

Jeremy was the great and very knowledgeable. Although he had to deliver bad news about my refrigerator, I appreciated his honesty and recommendations about moving forward with a purchase of a new appliance. I will definitely be using River Run Appliance Repair in the future.

Disheartened to leave this review, but after today’s awful experience, feel I have to. Owner Jeremy came out to repair my washing machine. Tested it right after he left and GALLONS of water gushed all over my floor- he didn’t reconnect the drain pipe. He came back to reconnect it which I appreciated (my property manager just had a baby so couldn’t do this herself), but then spoke disrespectfully to her. When he left and she continued with the wash cycle, we found it was having the same issue (rattling) we brought him out to fix in the first place as well as a new one. When I called the office to ask if they would like to come back and fix it, as the issue is still happening or just part ways amicably and refund me the $80 already paid for the job, Jeremy had BLOCKED my phone number. By the way I was never once angry or upset in my communications- if anything I was overly understanding as I believe you get more bees with honey than with vinegar- but here we are. I’m honestly shocked that this business has 5 stars given this is how they operate. Stay away if you want someone who stands by their work, this was a truly Unbelievably awful experience. Update- owner response is a complete lie. There was no staining(just debris),threatening, or complaints- I simply asked if they wanted to finish the job or refund me. A 50% refund for a job not done? Okay. You never even called me back with an answer- just blocked me. I called back from a different number to find out what you even wanted to do… at which point I replied “what a shame, I’m surprised to hear that- I guess I’ll see you all online”… more than fair. After an hour- yes I’d had time to write a review 🤣 Also do you think people are dumb enough to believer that photo is of a 40 year old washer?

River Run arrived at my appointment on time and diagnosed a clogged dishwasher drain hose and return my appliance to a fully functional status. Great technician that was friendly and courteous.

Jeremy was excellent! He was very knowledgeable and assured my fridge as well as my washer were working properly before leaving. I highly recommend this company and will be using River Run Appliance Repair again! Thank you again for the great customer service!

Jeremy did a fantastic job. He diagnosed the issues with our washer and providing the costs to fix the unit. What was great is that he also walked me through the costs of fix an 8 year old washer and benefits of purchasing a new unit. I did not feel pressured at any time to go one way or the other. Very appreciative.

River Run Appliance Repair is a life safer! They are highly knowledgeable and experienced. Our tech arrived within the time window as scheduled and even sent an email check in letting us know he was on his way and the arrival time. He was prompt, courteous and friendly. He was able to diagnose and fix issues I was having with both my microwave and gas oven within an hour and he had parts with him. He identified the problem I was having with my refrigerator. He did have to order a part for that, but came back within the week and repaired it too in the same conscience manner as my other appliances. Pricing was fair and affordable. My appliances are all Kenmore and were bought through Sears well over 10 years ago. We were worried we wouldn’t be able to find service, let alone, parts and would have to junk everything and be forced to buy new! Ryan and River Run Appliance Repair fixed all 3 appliances, costing less than what I would have had in replacing just one on my list! Also, they are local, real people and not AI or automation. I rate this business EXCEPTIONAL and am truly grateful for their help!

Jeremy was diligent in contacting me to move my appointment up a few days, which was really nice. He was polite and informative on why my d.w. wasn't working properly. It was a software update... which I had no idea that that was a thing!! He was able to run diagnostics and showed the codes that came up, downloaded the update needed and applied to the machine. Machine was up and working within 30 minutes. Also gave me a tip about using pods for cleaning. Very helpful and considerate. Will use them again as needed.

Excellent service & super friendly! Highly recommend Jeremy & River Run Appliance! He fixed our refrigerator fan & inside lights and explained everything and gave us suggestions & tips on maintenance. Thanks, Jeremy!!

Jeremy from River Run is so knowledgeable and has a quick response/turn around time. He has fixed our dryer and washer! Highly recommend!