This company maintained our lawn for several years. The service was adequate, and they ultimately proved incapable of resolving a recurring fungus issue despite ample time to do so.
I chose to move forward with sod replacement and ongoing maintenance through another established local company. I informed the owner, Brandon, of this decision in a courteous, professional text thanking him for the prior work and formally ending the relationship. His response was predictably defensive, unnecessarily rude, and strikingly unprofessional—an impressive way to undo years of otherwise acceptable service in a single message. A screenshot is attached.
Before this interaction, I would have left a four-star review, unresolved lawn issues notwithstanding. After dealing directly with the owner, one star feels charitable. This exchange is a useful preview of how this company handles clients once they no longer have your business.