Reliable Paving LLC

A neighbor in my neighborhood was having his driveway paved. Joe ( the younger Son) stopped by my house we ended up talking and the next day My driveway was paved. First, overall impression we are very pleased. This was impromptu but Joe and his crew were professional, and true through the whole process. We even ended up expanding our driveway which is something we have discussed for years. I even asked ChatGPT for their stamp of approval and they agreed. I will update review if driveway does not hold true to its work. If there’s still five stars we’re still impressed and pleased.

I never leave negative reviews, but my family moved from CA to TN and needed to have a large driveway paved. We received a quote of $18500, again large, while we were deciding we received a call and were offered Commercial Grade Asphalt for an additional $2000, we decided to use Reliable. When the asphalt was initially installed beautiful, however over a few days we noticed damage to the asphalt in several spots, looking tears in asphalt, we called, texted and email pictures and our concerns regarding the damage. We received one call back and they said thats from your power steering on our car. We requested a visit to explain and see if we can solve, no response, no return phone calls. We had to hire another company to slurry coat the asphalt, at which time they advised us that Commerical Asphalt does not do that, this was not Commercial Asphalt of which we paid, we are having the new company slurry coat the asphalt 3 times to properly seal it in an effort to repair the damage. As new the area we felt we were being taken advantage of, the biggest disappointment was that we received no calls, texts or visits to see how to repair this damage. Be careful, especially if you are new to the area. REPOST: Response, we asked for the courtesy of a visit to explain of what occurred and we were " Ghosted ", we sent pictures and ask for visit and again no answers to our requests. Definitely did not use commercial grade asphalt, as reported by asphalt companies we contacted to pay for repairs. As well, we only did the slurry coating months after in an effort to repair the marks, as well we were not advised of the possibility of the marks left by power steering if that is what occured, but the biggest issue was the disrespect shown by this company when we asked for a visit and no one showed up. We are reasonable people and do not ask for the impossible, but a visit and explanation would have helped, just knowing you do not offer any customer service after you have taken payment is not acceptable. So you are responsible and the, again, slurry coating was done months after and has affected the asphalt at all, but did not fix the issues. Poor excuse for bad after customer service.