Richard turned a horrible day into a great day. My auto insurance Company initially sent out another “provider” who announced after 90 minutes they could not come, after no communication up to that point. When insurance reassigned the job to Reliable, Richard called me immediately with an ETA of 9 minutes. Once on-site, he determined that the issue was a very old, depleted battery, and quickly replaced it with a better battery at a very good price, including installation. Highly recommend!