They should change the business name to NO-Relax Station! DO NOT trust the pictures online! There's no zen ambiance at all! No soft warm lighting. No zen music playing in every room (only faintly in the rear of the building). No diffusers with essential oils. No plants. No fountains. Just an old cold building with brown panel walls and raggedy curtains to cover each doorway. The walls of the rooms do not go up to the ceiling. A few people were traveling with me. When the staff walked us to our assigned rooms, I wanted to leave. They talked me into staying and seeing it through. I should've trusted my intuition and exited! The beginning of the massage was rough and dry. The massage did not begin with any type of oil. Just a bunch of pressure through the sheet. I was in the couples room with another traveling guest although we asked for separate rooms. So, both staff members- in our room- were having a long-winded side bar conversation with each other the entire time (in their language). There was no engagement with the guests. That was rude and unprofessional. About 25 minutes into my session, the staff member had to leave the building to pick-up another employee (from wherever) to start the massage on another guest who came with me. Then, they kept yelling over the wall and talking with her. When the oil was finally applied. it was cold. Eventually, the hot stones were used for a few minutes. The staff member who was massaging me- kept answering his cell phone throughout the session . When the torture was over, none of us felt better. In fact, we felt much worse than we did before coming in. The staff member only discounted my massage for the short departure. However, he did not discount my other guest who waited 25 minutes. Then, the staff member at the front desk tried to force me to leave a tip for the terrible experience. Lesson learned! I will continue to choose people whom I know and trust- which are licensed massage therapists with an ambiance that will keep me relaxed. My suggestion is to ask for a tour of the environment before booking a session, anywhere!