As someone managing a chronic illness, I depend on IV therapy as part of my ongoing treatment and symptom management. Unfortunately, my experiences at Rejuve Med Spa raised significant concerns about both the quality of care and the transparency of their practices.
During one visit with the nurse Paula, I specifically requested that the IV be placed in my forearm due to a history of two wrist surgeries. Despite this, and without informing me or obtaining consent, she inserted the IV directly into my wrist, at the joint and directly over the surgical site. This caused pain, swelling, and bruising that lasted for days, left me unable to use my hand for two full days, and resulted in numbness and tingling in my pinky finger. When I later spoke with my orthopedic surgeon, I was told that placing an IV over a post-surgical site without consent would be considered a violation of standard practice.
On another occasion, again with Paula, I was given an infusion labeled as vitamin C, but the solution was an unusually bright yellow, something I’ve never encountered in years of receiving pure vitamin C infusions. I questioned what was in the IV, and was told it was “only vitamin C.” Based on the color and my reaction afterward, I believe it may have contained vitamin B2 (riboflavin), which in high doses can trigger a flare of my condition. For those of us with chronic illnesses or sensitivities, clarity around ingredients is not optional, it’s essential for our safety.
There was also a separate instance when my appointment was canceled just hours before the scheduled time. Given how critical IV therapy is to my health, last-minute changes like this can have real consequences.
Lastly, I want to caution future clients to carefully read the intake forms, particularly any arbitration clauses. These types of agreements can limit your legal options if something goes wrong. Many people don’t realize that you are not legally obligated to sign them, and it is within your rights to request they be removed or consult an attorney first.
Every clinic has room for growth, but when dealing with medical treatments, especially for vulnerable patients, informed consent, safe practice, and patient respect must always come first. I hope my experience encourages others to ask questions, advocate for themselves, and feel empowered to choose providers who prioritize true patient-centered care.
My true name is not posted on this review for my anonymity, but unfortunately my experience is very real.