The service is fast, efficient, and reasonably priced. The downtown location is convenient, and there is a variety of services available. However, it has been observed by multiple reviewers that the staff does not pass objects/documents directly to customers' hands, instead opting to toss them on the table or desk. This behavior is seen as odd and somewhat rude. The motivation behind this habit is unclear. Addressing this issue may lead to improved customer satisfaction. Giving 4 stars for that.