Matt replaced my water pump and cam belt after my car overheated due to a leak. During the process, he noticed that the expansion tank cap was stuck. While replacing it, he accidentally drilled into the tank—something he either didn’t notice or chose to ignore, hoping I wouldn’t find out.
Unfortunately, my car overheated again, and I had to call the AA for the second time, costing me £75. It turned out the issue was a hole in the water tank caused during the repair. When I contacted Matt to explain the situation, he assured me he would come the next day to fix it. However, he never showed up, leaving me waiting all day with no response. Despite multiple messages over the following days—messages he read as it said 'read' under my messages—he never replied.
This experience was extremely unprofessional, and I will not be using his services again.