This guy totaled my car. Plain and simple. My insurance sent this guy out to pick up my car for a claim, and he somehow hooked up his tow chain and yanked the strut assembly away from the spring seat.
My car went from being drivable, to being completely unoperable. And of course he denied everything, tried to get rude with me on the phone, and refused to even acknowledge he could have messed up. Let alone pay for what he broke.
This guy cost me a TON of money. I am so disappointed. I could not have had a worse experience. This company sucks, bad.