Ray's service went above and beyond. I have been having issue with the AC since last summer.
If you can bear with a little background it will put Ray's professionalism into perspective. I had contacted another highly rated (family owned and operated) AC service and had them come out twice to fix the issue. Both times I was charged for the inspection. They could find nothing wrong with the unit. They did find that are solar and battery installation wiring was problematic and thought that was the issue. We had the wiring fixed but the issue persisted. Issue was AC would run but for a few hours everyday (hottest time of day would shut off, fan would run but no cooling). Twice I paid the other company $100 + for the house visit with no repair completed. Yes, I know, why did I have the same company come out twice? They found the wiring issue which is what I thought the problem was or was hiding the other. So I figured after the wiring issue they should find the AC issue no problem. Nothing. (Heat ended and I forgot about the issue)
Skip forward to this year, temperature warmed and issue returned. I called Ray's this time around. Appointment , was very timely considering we were in a heat wave (less than a week.). Osvaldo, was extremely polite, professional and knowledgable. He found the issue in about five minutes after patiently listening to problem in its entirety (As you can see from the review, I probably went into the details a little too thoroughly). Very reasonable quote for the capacitor and explained why the system had still been running and why it was shutting off. He did the repair on the spot and the AC has been running smoothly and quietly ever since. he also inspected the entire HVAC, found a couple of minor issues that he said could wait but to keep an eye on. I said I would like to get them taken care of, and he fixed them on the spot, he showed pictures of the issues in the areas (attic) that I could not easily observe or inspect. Extremely happy with the service, the pricing, professionalism and friendly patience.
Now for the above and beyond. I had another contractor working on our bathroom at the time of Osvaldo's visit. I had forgotten that the dog was in the house (he is a husky an escape artist and a runner.). I had stepped aside to talk to the contractor and left the front door open, and unknown to me the dog made a run for it. Osvaldo who had been writing up a quote by his van saw the dog dash and dropped everything to go after him. I finally caught up to them 3 blocks away in my truck (after being informed by one of the bathroom workers as to what had happened.). He had chased the dog down, even though he had nothing to do with its escape. Like I said, "Above and Beyond."these guys are awesome.