Rapido pest control ltd

Excellent job done. Inspected the whole house with uv lights and showed all bedbugs to us. Applied professional products and got rid of all bedbugs. Happy with them and price is also genuine.

My experience with this company has been extremely stressful, and I have spent nearly £400 with very disappointing results. First visit: We paid a premium for a same-day visit to inspect and treat a rat problem, including securing entry holes. The technician did not inspect thoroughly—I had to guide him around, and he still missed obvious holes. Bait was not placed in key areas such as under the kickboards or near the boiler. Hole were agreed to be secured after a phone call were left open. The bait used in trays was ineffective, as rats avoid this type. Due to poor communication with the office, a stressful call had to be made just to get what was originally agreed and this didn't even happen. This visit felt like a complete waste of money (£120). Second visit: It was again agreed that 3–4 holes would be secured. However, I was suddenly told that only holes “made by rats” would be fixed, and that ours were “too big”—something that was never mentioned before on the call. After another stressful phone call, three holes were eventually secured, using steel mesh and our own duct tape. One of these was later breached by the rat. Better quality poison was placed in one area which was good. Third visit: I had clearly asked for all poison to be removed, which I understand is a legal requirement. The technician was reluctant to do this and only removed some of it, leaving the rest because it was “hard to reach.” We had agreed that any holes where poison was removed would be re-secured, but again he resisted and had to confirm this by phone before doing it. I also had to repeatedly ask for missed holes to be secured, which again required phone approval. Overall: I would not recommend this company. Communication is poor, every visit involved stressful arguments, the main bait used was ineffective, and the quality of work was unreliable. For the amount of money paid, I expected a far more professional and competent service.