Rapid Rescue Diesel Services

I can’t say enough good things about Rapid Rescue! From start to finish, the service was top-notch. The team was professional, honest, and went above and beyond to make sure my truck was running perfectly. They diagnosed the issue quickly, explained everything clearly, and got me back on the road in no time. What really stood out was their attention to detail and genuine care, it’s rare to find a mechanic shop that treats your vehicle like their own. Prices were fair, communication was excellent, and the quality of work was outstanding. If you’re looking for reliable, trustworthy mechanics who actually deliver on their promises, Rapid Rescue is the place to go. Highly recommend them to anyone who wants the job done right the first time!

Don't come to this repair shop. It's a nightmare! My car came to their garage a week ago due to clutch. They had a full week of repairs. They were not only bad at the repairs but they were very slow. Several cars had been parked there for over a week before we arrived because they had to. Finally when they told me the truck was fixed, just an hour after our driver left, the truck couldn't move because of the same problem. Even though I've paid a lot for repairs, I just can't trust them anymore. I had to spend a lot of money towing the car to another garage to have it checked. It turns out that they didn't install the new clutch properly and the subsequent clutch and actuator are burned again! I can't tell you how angry and desperate I am. Trust me, do not come to this shop, you will definitely regret it, not only because the repair time is long and it is more likely that they will damage your truck due to poor technology! Don't trust ratings, they will tell you that if you give them 5 stars, you will get a better repair price! That's how I am! For your money and your truck, stay away from this shop. Trust me!

We’ve had our lessons learned, the hard way. If you want to spend lots of money and waste lots of time, this is the right place for you. 1. Don’t be fooled by their professional pictures posted on Google maps. Their actual repair shop is nothing like their photos, it was just a small garage in the back of a house with Mexican workers who don’t speak English. 2. We needed to replace clutch and few other parts. They don’t have those parts in nearby dealer and we need to order online and get them shipped. We couldn’t wait that long because we still have product in our trailer that needs to be delivered ASAP. So we bought the parts in Nashville TN, drove all the way to Odessa TX and bring it to them so they can fix it sooner. The boss even told us they will fix it right away when the parts are here. But when we finally got here we found out they are having a birthday party for a 17 year old kid at their repair shop that day, DURING THEIR BUSINESS HOURS!!! We were angry and in despair. My broker, customer, driver, everyone was urgently waiting to get it fixed. I had to pay my driver for Uber and to stay at a hotel everyday. I was so stressed out and felt hopeless. They even have multiple trucks parked in their yard waiting to get fixed. They just don’t have a sense of urgency and don’t take customer seriously, they won’t have empathy for you and will fix it whenever they want to. 3. We paid them $3500+ for 3 days repair (not include parts fee, driver wait fee, late delivery fee, etc), and our truck was still not fixed in the end! Driver only drove 60 miles out and the signals starts flashing, had to go back in the second time, but even after the second time they still didn’t fix it right and shamelessly ask us to pay again! Unbelievable. 4. We had to tow our truck to another repair shop to fix it just because we couldn’t trust them anymore. The second repair shop we went told us when Rapid Rescue install the clutch they damaged the actuator cable and the clutch was burned and that’s why the signaling was on, therefore we had to buy the parts and install them again. It was an absolute nightmare. Not only we paid Rapid Rescue for nothing, we also had to buy the parts again and pay another repair shop to repair again. Fortunately the second repair shop repaired it perfectly. They also cost a lot less than rapid rescue. 5. We contacted rapid rescue about this and they never responded. Please, go to another repair shop and you will thank me later.

Rapid Rescue is such an amazing truck shop in the Odessa / Midland area. They took care of my transmission and made sure I was communicated every detail of the process. Great pricing and great service. Rapid Rescue will get my fleet work from now on!

I can't say enough good things about this shop! I was in a bind when my semi broke down, and they got me in right away. The pricing was very fair, especially considering the speed and quality of the work. The customer service was top-notch – they kept me informed throughout the process and were super friendly. Huge thanks for getting me back on the road so quickly!

Customer beware: predatory business. Urgently seek other options. The following occurred on 11/27/2025 , Thanksgiving day. This company is actually based out of Odessa, TX but they have a service network all over the country. My guess is they sub-contract out the work to random mechanics and collect profit off of their heads. In this case, my truck was broken down in Cuba, NM and the service technician came out from Albuquerque, NM. Options for roadside help are already limited in a tiny place like Cuba and it was Thanksgiving day so I had to branch out further to find someone. My team broke down in Cuba with a severe air leak and they could not move the truck anymore. I contacted Rapid Rescue out of Albuquerque after finding them on NTTS Breakdown and they informed me of the following charges: 1. Call out fee of $180 2. $195 an hour labor with a 2 hour minimum 3. Mileage from port-to-port is $3 per mile to cover the technician's travel/looking for parts/etc I agreed to all of these things as I wanted to get these guys home. The issue ended up being the main air compressor hose from the compressor to the air dryer has rubbed through on a spot. Although I OK'ed it, the technician did not feel safe just rigging the hose together with layers of duct tape and zip ties so he ran back to Albuquerque to get a replacement hose. He returned from Albuquerque and replaced the hose with generic bulk braided air hose and hose clamps, as he could not acquire the genuine OEM hose with fittings on it. Not a problem. Drivers were able to build air to cut-off pressure and take off and return home. This whole event took approx. less than 12 hours, which is long but understandable given the holiday circumstances and distance the tech had to cover. My final bill for replacing an air hose on this 2024 Peterbilt 579 was $4,489.58, so lets break down the cost: - 11 HOURS of labor at $195 = $2,145 - 380 miles @ $3 per mile: $1,140 - Call out fee of $185 - $689.33 for parts. Which were 4 feet of generic braided air hose and 2 simple hose clamps, so approx. $25 in real world cost - $325.25 for "shop supplies" Here are my problems with this bill: - Even for a novice mechanic, the hose job takes 30 minutes at the worst. Even on the side of the road. Not in the same planet as 11 hours. - The OEM part from the Peterbilt dealer is $315 after tax and it comes fully ready to install with the fittings and everything. They charged me more than DOUBLE for just plain braided hose with no fittings. They had to use 2 generic hose clamps to attach to the dryer and compressor. - There were no shop supplies involved in this repair. The $325.25 charge is pure greed Arnold Gomez was the service advisor for this job and he informed me that the 11 hours of labor for the hose job was actually labor for the technician driving around "looking for parts" so you actually pay both mileage and labor for this which was not explained up front and is just pure, unhinged greed from Rapid Rescue. After explaining my concerns with the bill I ended up getting it down to $3,500 but not without hearing very unprofessional statements like "Ohhh man, jeez, we really won't make any money from this" or "Yeah we're definitely the cheapest in the area so this is a good deal for you". Disgusting. With the current trucking industry climate as it is and many smaller firms/owner-operators toeing the line between breaking even and losing, this kind of bill can very easily put a guy or company under. Absolutely will never do business with Rapid Rescue ever again in any capacity and shame on the ownership and people that work for them

My husband has a trucking company and has been getting disel services for his trucks with rapid rescue their 24/7 road side assistance is AMAZING!!! They definitely have helped our trucks get back to business in the middle of the night plus their communications is phenomenal their dispatchers are always attentive to every detail. Best shop in the west

This is not not recommended. Poor Semi truck knowledge and rip off even they couldn't fix.. very bad ver bad. Please do not ever call this shop..

Great local company, they were able to figure out quickly an electrical issue I had with my truck, awesome customer service! totally recommend them!!

I would like to take a moment to express my gratitude for your outstanding professional diagnostic and rapid response during our recent difficult time. Your expertise and timely support have made a significant difference, and we truly appreciate your dedication. Thank you again for exceptional customer service.