RAINS

I went into the RAINS store on Lafayette to browse their collection. I received such wonderful service from SK that I ended up purchasing a coat. SK was very friendly and knowledgeable about all of the styles. She had great recommendations that helped me make a purchase that I am very happy with. I appreciated her patience in answering my questions and explaining the style differences. It is refreshing to receive such excellent customer service, thank you SK!

Pretty cool store and amazing Store Manager. Amir was fantastic and really helped me pick out the perfect jacket. Definitely recommend you check out this location and ask for him, he knows the product super well, and knows how to style each piece with intention!

The sales associate, SK, was so helpful! She brought a number of different styles for me to try and was so patient while I tried everything on. I ended up going with a color that wasn’t available at the store, but if it wasn’t for the great experience with SK I probably wouldn’t have purchased it.

Omg!!! Best experience EVER!! Tomas was SUPER helpful with selecting 3 perfect jackets for my family… and facilitating rush shipping / delivery options . I loved him and would shop again just to have him help me!

Bought the convertible/2 way duffle backpack in September. Used it a handful of times. Strap completely broke off. Waiting on customer service. Update: changed review to 3 stars because the sales associate at the store I talked to was kind and helpful. I still have not heard back from customer service. We ended up going to another Rains store (in Paris) and they replaced the bag.

Quality rainproof jackets, pants and bags in actually good looking designs for the fashion conscious crowd that wants to stay dry. But with 3 shop assistants I didn’t even get a hello, not to mention help. And when the shop is this small, and you’re trying to establish your Danish foot on the American clothing market, your employees need to be more aggressive in a friendly way and sell product! Not talk about personal lives and yesterday’s hangovers...

went in to exchange my bag. very quick and easy! the sales associate was very nice and helpful. I love my bag and glad I was able to exchange it with their 2 year warranty! thank you rains!

Great customer service. Was looking for a backpack. The guy who helped me out was very attentive and went out of his way to make sure I found a product I liked.

Shopping at Rains was already a good idea — meeting Michael just made it better. He’s the kind of person who somehow knows exactly what you’re looking for (even when you don’t). Stylish, patient, and just the right amount of charming, Michael made it way too easy to justify a few extra pieces. If you need a wardrobe upgrade — or just an excuse to linger a little longer — he’s your guy.

Products are good, staff seems like they could care less. Felt like I was getting ignored / interrupting their conversation even though I was the only person in the store. Also one of the employees was doodling something on the rains carry out bags (not the bags themselves but the plastic bags) didn’t notice until later. Very unprofessional all around.