My home was built without gutters, but we recently installed a rainwater storage tank and needed gutters to collect the rainwater from our roof. I called around and had a few estimates. They came out and explained the process, showed me samples and it seemed very professional. They are by no means the most affordable, but initially I was impressed by their professionalism.
They quoted me two days of work and actually were able to do the work in one day. I will say the gutters looked beautiful and I honestly didn't even really notice them being there. I was concerned having no gutters before that it would detract from the look of the home, but they actually blended right into the roof and they are hardly noticeable. It was no problem getting scheduled and when they came out, they worked quickly and it was amazing to see it all get finished in one day.
That was the good part. If you are going to have them do your gutters, you need to watch them the entire time. As they were installing and I walked around the house, I found several areas where the gutters extended beyond the roof (see photos) Although they had never told me they were going to do this before, and when I mentioned it, they did fix it but told me some water might "splash". This seems absurd since the gutters are meant to catch rainwater... which means it will be raining! So of course there is going to be water splashing. If I have the choice between a nice clean appearance and a little water splashing versus detracting from the clean lines of the house so I can catch an extra drop or two... I take the clean appearance.
I am not sure how experienced they really are; They placed a downspout just inches in front of one of our security cameras. So now we have the piping coming from the downspout right in the field of view from the security camera. Why they didn't just move the downspout a few inches behind the camera is mind boggling. We had to hire someone to come out and reposition the security camera on our eave leaving a hole where it was originally.
The worst was one of the downspouts cannot be used. We have a shed that is connected to the house, but has a roof that is significantly lower than the rest of the house. When the people came to connect the piping to the gutters that would feed into the tank, we were told this downspout was lower than the tank and could not be used and we would need the gutter people to come back and install just a regular downspout. But when I called and they came back out to review... they told me the minimum amount for a job is $900!!! Mind you, we spent over $7,000 for our gutters and they are going to gouge us for something that you can order the materials online for about $100. The person who came out said maybe they could do $600... but nothing lower. I tried to explain how this is something they should have identified when they were giving me a quote and installing. They knew all along this was going to be used to collect rainwater; so either they are inexperienced with rainwater tanks (but they told me they are very familiar) or..... what??? How did they not know this downspout which was so much lower than the roof was not going to be able to feed into the rainwater tank? The tank was already installed so it is something they easily could have realized and then put in the regular downspout at the same time as everything else.
As a Veteran, I find it reprehensible when businesses won't acknowledge their mistakes and fix the problem. We did talk to a few other rain gutter businesses who were not as expensive and do just as good of a job. The gutters look good and seem to be working, but for all the problems, I would go with another company.