Where do I even begin? I’d give Rachael and her team six stars if I could. We tried to buy a house in Providence last August, and we had a really awful time with a really awful realtor before we finally came to our senses and decided to work with Rachael. After that negative experience, it was mind-blowing how much easier and more positive of an experience we had with Rachael. As first time homebuyers, it’s hard not to feel like you’re being swindled by everyone you interact with, especially in this absolutely insane market. Rachael was patient, and kind, and took the time to not only educate us but give us the scoop on the neighborhoods she thought would serve us and our lifestyle the best. As her client, you know that she’s a hot commodity, but she still makes you feel like you’re her only client throughout the entire process. She showed us all around Cranston, Pawtucket, and Providence where we were looking to make sure we left no stone unturned in our search. We had a difficult buying process and inspection period due to the owner/realtor we purchased from (she warned us, but we decided to go ahead anyways), and she was tireless in her efforts to make sure the seller did right by us. Above and beyond all of this, she also gave us great referrals for any contractors or services we needed along the way and since the purchase. Susanna was also amazing, helping us out and stepping in to assist and keep us on track with appointments and communications. Overall, you could not ask for a lovelier, more knowledgeable, badass, knows-how-to-negotiate-her-butt-off realtor who will go to bat for you every time. I would use Rachael and her team again in a heartbeat, and I will be referring her to everyone I know. Thank you again Rachael and Susanna for helping to make our home purchase a reality!