The dispatcher was very nice, but said the cost would be $75 and the truck would be there in a half hour. They show up 2.5 hours later, and talk about the job for another 30 minutes, until telling me the price double because of their time spent on it. Since I work for a non-profit, and it was a work vehicle stuck, I need to call to get approval for all costs, but while I am on the phone they simply just left. I called the dispatcher to find out what happened, and she said she would call me back in a minute when she finds out what was going on. 4 days later now, and I still haven't heard from them. I ended up calling a different company, and they were out there within a half hour, and had no trouble getting my vehicle out.