DO NOT USE THEM! This company price gouges! I made a request to have my snow blower evaluated. Unknown to me was that there was a service charge ($100), separate from a diagnostic fee ($50). I was only made aware of the diagnostic fee. First, these fees being separate are ridiculous! Why would I pay someone to come out if I were not going to have them diagnose my equipment? It makes no sense! They should make it CLEAR that it is a $150 charge for them to come out regardless of whether or not you have them perform a repair. Had I known, I would not have used them.
Once the tech arrived, within 5 minutes he indicated the problem was my carburetor and it needed to be cleaned. The initial charge he told me was $260. I thought it was a little expensive but I was OK with paying it. Within another 5 minutes the price changed twice, to $310, then to $360. I declined to have the work done because I could double the amount and replace my virtually brand new blower.
I believe this company to be very deceptive, using questionable consumer tactics. I will only be paying the $50 I understood to be the cost! If necessary I will take them to court and spend a lot more to dispute this absurd amount!