Quality One Dent

This was my first experience with Quality One Dent due to an accident I was involved in April 2025, and I’m finally just getting my vehicle back almost 2 months later. This is not because of Quality One Dent’s fault… honestly it was because of Bristol West insurance was the worst to deal with. The insurance company/appraisals took forever to communicate/ approve any new invoices the repair shop needed done. The repair itself, did a great job on my 2022 Ford Bronco. They cleaned the inside very well before giving back my vehicle. The owner Paul was very communicative on the vehicles progress and letting me know what was going on weekly. I do wish they had sent me updated photos, but that’s fine.

We brought in our 2023 Ford Transit Van for a dent repair and window repair. Our experience with Quality One Dent was the worst we’ve experienced with any company to date. Our advice if you use them is to fully check their work before you sign and pay, or good luck trying to get them to follow through on a quality job. This was our mistake and a lesson learned we’ll take forward into the future. Below are the details of our experience (it’s a lot but we could have said more). Photos attached are the dents, scratches, smudges and over all finishes after their "completed" job. A few days after we dropped off our van, they called and let us know our van was ready for pick-up ahead of schedule. We were in a rush when we picked it up – we signed the paperwork and paid. The Owner, JP, drove the van around and gave us the keys himself. Once we got the van home and took a look at the work – it was awful. There were new dents, scratched paint with exposed metal and the brand new window was sagging in its setting with the glass resting directly on the metal frame. The brand new window that we provided was scratched, smudged with adhesive and after having to be removed, damaged and no longer brand new. We were surprised the owner didn't notice the poor job prior to giving us back the van. We asked for a refund until the job was complete. The owner, JP, said no citing accounting complexities. He promised he and the owner of his sub contractor would handle the repairs of the damages they caused themselves and blamed the employee who did the first job. A big concern at this point was the new window was now damaged (scratched and adhesive all over). Because of our poor experience so far, we asked for photos of the progress along the way so we were sure the window was cleaned well prior to being set into the van again. We wanted to be sure of a clean adhesion. JP agreed to these steps. Over the next few days while they worked on the van, we followed to ask for photos of the updates we'd been promised. We had no response or updates from them until the job was complete. We also suggested for them to get a new window versus trying to salvage the now damaged window. They ignored this suggestion all together. When we received the van back for a second time the dents they'd caused were fixed, but our new window was damaged even further. They also failed to prime the bare metal inside the van. There are gouges on the interior of the metal frame. There are also scratches and adhesive smudges all over the edge of the windows. From here, JP offered to paint over the scratches. We did not want paint patches on our new window. We showed them that the brand new window was still (even further) damaged – how they weren’t noticing any of these damages along the way before returning to us our van was baffling. They then told us to take it up with their subtractor, Speedy Glass, to get the window replaced. Speedy Glass said they would replace our window with a “house” brand (not the window we provided) at an additional discounted labor cost. We were upset because we had 1) already paid Quality One Dent for the entire job and 2) did not want an off-brand window. We wanted the window we purchased and provided them installed damage free at no additional cost. While this was all getting sorted, we put a reverse and hold on the payment through the bank in an effort to get them to finish the job. During this time, they absolutely would not take or return our calls. We continually tried to get in touch with them offering to meet so we could discuss how to get this issue resolved in a fair way. They would sometimes reply to an email – but not until we had the payment reversed and held through the bank. At this point, they threatened to send us to collections… even though the job was not done. After months of this – their subcontractor finally replaced the window at no additional cost. The job was not done to a quality level, but it’s good enough and we’re ready to to move on.

Quality One is awesome! They were very detailed in their estimate and made working with insurance hassle free. Thanks for taking care of me and my car!!

Great repair shop fixed my corolla with amazing care. Fast turn around awesome staff and friendly service! Worth the money for the repair!

Quality One did a beautiful job repairing by Mercedes. They worked me in with little lead time, and finished before promised time. Friendly staff!

Based on their very high rating on Google I visited Quality One Dent on Dec 17 2024, for a repair estimate for front end damage on my 2025 Volvo XC60. While examining my vehicle the estimator Paul allowed the hood to free-fall onto the safety catch, which was still in an up position, likely because it was not functioning correctly due to the front end damage. I saw this as it happened, but not quickly enough to prevent it. We opened the hood again to find the frame of the safety catch now pushed down inside the surrounding platform. Paul immediately apologized and said, ‘that’s on me.’ He tried to return the safety latch back to its original position but failed. He then asked for the keys and drove the vehicle inside their shop to repair the catch. He returned with the latch held in place by duct tape surrounding the frame of the catch (you can see this in the photos attached to this review). He assured me they would ‘take care’ of this when I brought the vehicle back for repair of the front end damage. Upon receiving their repair estimate via email later that day I noticed it included a line item for $96.47 for the safety catch. The line item showed labor was ‘included.’ At this point I decided it may be better to take the vehicle to a certified Volvo repair center because the estimate from Quality One indicated they were not qualified to recalibrate the front end camera. I returned to Quality One later that same day to ask for compensation for the broken safety catch. Paul seemed willing to compensate me for the damaged catch, but then the owner PJ was called in. PJ basically said as far as he was concerned the safety catch was already broken and I should just have insurance cover that cost as part of the overall repair. I tried to reason with him, but he wouldn’t budge. This has been very upsetting for me, as Paul clearly admitted to breaking the frame of the safety catch. At this point there is nothing I can do but post this review as a warning to others who are considering using Quality One Dent for their repairs.

If I ever need any work done on my car again I will be coming to these guys! Did a fantastic job replacing my Jeep's front bumper and my car was spotless when they returned it to me. They also finished it 2 days early which meant I saved a ton of money on a rental car! Shoutout to Paul for all of his help - super grateful for this place

PJ and his team did a great job! Very communicative and kept me in the loop. Work that was done looks better than new!

This was my first experience with a dent repair shop. Hard to believe a business that operates at this professional level still exists! I spoke with a pleasant person on my first call. Immediately received appointment confirmation and address on my phone. When I arrived for my appointment, the estimate was extremely fair. I will never consider another dent shop going forward.

Great company - from Rita on the front end with communication to Paul who did the work - I really appreciated their honesty and fair pricing - at the end, they ended up determining that they had some extra parts that were not needed and refunded me that money - i don't normally get money back at body shops! Highly recommend Quality One Dent