PuroClean of The Big Island

Greg and the Puroclean team were very professional and communicative during our mold remediation. We are grateful for their work! We definitely recommend them to anyone in need of their services.

We recently contacted PuroClean in Hilo to assess our home for possible mold, and we were thoroughly impressed! From the initial call to the final report, their communication was excellent—always prompt, clear, and professional. The owner Greg who visited was incredibly knowledgeable. He took the time to explain the entire assessment process, answered all our questions clearly, and made us feel confident in the results. It's rare to find a team this professional, responsive, and informed. If you are on the Big Island and need expert, reliable service for mold assessment or remediation, I highly recommend PuroClean. Five stars well deserved!

We are very pleased with the work PuroClean in Hilo did to remedy a mold problem we had. They were professional, reliable and did a beautiful job. I highly recommend.

I was so relieved to make the 4/15/24 tax deadline and went to bed at 9 pm with peace of mind. I awoke to use the bathroom and soon as I got off the bed, I thought I was having a bad dream. Felt water squishing through my toes on carpet and as I got closer to the bathroom it was puddling. I heard water and it was coming from a tube under the toilet and immediately turned all the valves until the water stopped. I ran down the hallway to wake my son and it was puddling down the hallway, hallway bathroom, guest bedroom, office, kitchen and laundry room (literally half the house). I told my son to go in the garage and get our 2 wet/dry vacuums and as we sucked the hallway, it was already seeping thru the walls and filling up again. I jumped on my computer and googled everything possible, flood, water emergency etc. Came across Puroclean and I called about 12:45 am and Gregory Arianoff, the owner said he’ll be over. He arrived about 1:20 am and access the water and brought in a huge water extractor and he worked to 5:30 just extracting water. He later brought in about 10 large fans and said he’ll be back with more fans and dehumidifiers. He later showed up with his crew and they assisted in removing the entire wall to wall carpeting in the vanity area and bedroom and moved around furnitures and all my stuff and I mean I have a lot of things. Greg came every day and tested the walls moisture and moved around fans etc. Day 4, his crew cut open the drywalls, to avoid mold and dry out all the studs. Today is day 7 and most everything is under control. I cannot thank them enough; Greg, Michael, Shawn & Hanalei, such professionalism, hardworking and sympathetic, as I was having a meltdown. This is probably going to take a few months to rebuild, but I’m confident and impressed how well Puroclean is prepared, with clean and proper equipment and know how. I highly recommend and refer Puroclean with no hesitation. Aloha, Naomi

When the unthinkable happened, we knew instantly that we would need to find someone to clean my family member’s home. I had heard of PuroClean but never knew how much I would need their help until that day. They were quick to respond, sensitive, helpful and thorough. They made what was already a sad and emotional process just a bit easier. I couldn’t ask for more. Until I saw their work and how they went above and beyond to do an incredible clean up job. I’m so grateful we have PuroClean in our community!

Gregory, Dustin and their office staff were great at responding to us, giving us insight to what services they offer, and their plans as we discussed our mold remediation plan. They did their best to work with us and took the time to hear us out on what our concerns and values were in preserving our home and certain items affected by mold. They also gave in depth explanation as to cautions during the remediation process and post remediation maintenance/ care to reduce the regrowth of mold. Very friendly and humble people. Work was done in the time frame scheduled. But do be mindful these conditions can change, and these folks will explain what more might need to be done, especially if more is found in terms of mold or other damages. They will do their best to work with you to further address the situation properly.

I was blown away by these guys last week. I had two emergency cleanings and both times that I emailed requesting service, they beat me to the site - because their responsiveness is exceptional. The first job was a wastewater backup into a clutter unit - the team of three led by Shawn smashed it! I came back an hour after they had started and they had already went above and beyond what I had expected. The second job was a pest infestation deep clean that a unit needed after a termite fumigation. The team led by owner Greg, worked Saturday, Sunday and Monday to help us get the owners back into a safe and healthier environment. There is no doubt that they are the #1 Big Island Remediation vendor in my book!! Mahaloz Puroclean!

The PuroClean team was excellent helping mitigate water damage. Very courteous, thorough and professional! Highly recommend them!

I first called PuroClean and was assisted by "James in Eastern Washington", who immediately put a message out to Gregory Arianoff as an ASAP to PuroClean of the Big Island. Gregory called me within 5 minutes of receiving the message and arranged to meet me at the property the very next day for a "walk-through" and estimate. Gregory and his technician arrived when they said they would; were totally professional in appearance and manner; examined and measured the damaged property; patiently answered my questions; and were very sensitive to the hazardous nature of the job and the reason behind why the house had fallen into such a state of neglect. Gregory emailed the measurements; details of the manpower, materials, and equipment that would be needed; and the total estimate of the biohazard cleaning project to me within 48 hours. The house belongs to a relative currently recuperating from surgery in the VA Hospital, who had served in Vietnam and the Coast Guard, as well as having been born and raised on the Big Island. He could not return to his home in its present state. Gregory and his wonderful technicians understood the need to thoroughly clean the home, and approached the (overwhelming) project of separating the accumulation of biohazard material with care to put important paperwork, personal photos, medals and commendations, and any objects they deemed might be of sentimental, inherited, cherished, or downright valuable aside in a cleaned "staging area" for the owner upon his return. Their compassion and understanding of the situation brought me to tears. Unfortunately, some items were too compromised to be salvaged, but the team was also very sensitive to the loss, and looked carefully for specifically requested items the owner had put away and were buried beneath years of grief and neglect. PuroClean of the Big Island impressed me every day with their work ethic, their professionalism, and their "universal precautions" in dealing with this important project. There was always communication about which area would be dealt with on what day, so specific items that were "tagged" as being a family heirlooms of importance to the family could be moved and relocated out of the way of the crew and stored at a secure location until after the clearing. Gregory and his technicians even spent time calming the old, blind, deaf dog until I could bring him to my house to cause less stress to the dog and more room for the crew. That was really "above and beyond", and warmed my heart that they would take the time to not just ignore the old dog's confusion, but to comfort him during this perplexing transition. The professional cleaning job...treating mold, water damage, and using antimicrobials on the mostly cleared house was very impressive. It looked like a clean, livable, safe place for my brother-in-law to return to. There are still some renovations to be made to assist my brother-in-law with his disabilities upon his return, but Gregory Arianoff and his patient, caring, compassionate, wonderful team at PuroClean of the Big Island have made that all possible. They are ABSOLUTELY THE BEST PEOPLE and I am so grateful that they were there for me, and are there for others that find themselves in the same, overwhelming, and sad situation. I highly recommend this company to anyone looking for cleaning services. Mahalo PuroClean of the Big Island!!

Gregory was so supportive. Was able to come out same day and help us find mold issues in our home and council on best moves going forward. Very knowledgeable and professional. Highly recommend!