PuroClean of Lansdale

Working with PuroClean was one of the best experiences I’ve had with a restoration company. I’ve worked in property management for over 8 years and have used many different vendors, and I’m so glad to have found PuroClean. The work was done thoroughly, the apartment was left clean, and the staff was extremely professional. The best part, though, was the communication—it was outstanding from start to finish. I will be using PuroClean exclusively going forward and highly recommend them to anyone in need of restoration services.

Having found a catastrophic flood in my house PuroClean was recommended to me by my insurance company. I called them up and the very next day I met Sergio and his team. While my personal stress level was incredibly high, my mind was calmed by his description of what needed to be done, how to handle what needed to be done and a reassurance from him that they were there to help and not create more stress. I cannot express my joy at having Sergio and his crew help me over the last 5 days. They respected my things, my house and most of all me. They were knowledgeable and protective of my health which made it even better. Everyone I have dealt with has been great to work with. In addition to everything else, Sergio was available for questions and help. I highly recommend this company and the 8 men who took away the wet and damaged and defined what needed to be done!!

In June 2025, as the Executor of an estate in Pennsylvania, I turned to PuroClean to prepare the house to be placed on the market. The scope of the work was agreed on and scheduled for a time that I could be present for the first two days. The work was delayed a day because the invoice was not sent as promised. The invoice for $18957 contained inaccuracies that I was assured would be corrected. I was pressured to pay a 50% deposit of $9503.55 or risk further delay. When the cleaning started, only half of the promised crew arrived. The cleaning did not meet the expectations we discussed, or even any definition of “clean”—bugs and mouse droppings remained, rugs were not cleaned or vacuumed, furniture to be removed was left behind. A second cleaning was scheduled with a promise to provide a video walkthrough of the final cleaning. This was never provided. The second cleaning also had many issues—removal of several pieces of furniture clearly marked to be left, floors still not cleaned, cat hair and dirt on furniture, cobwebs and dust. Photographs and a detailed description of all issues with the cleaning were provided to Puroclean. I did not receive any responses to my texts or email in timely manner, or a corrected final invoice. I was forced to hire a separate cleaning company to properly prepare the house for sale. Having received no response or updated invoice, I assumed the significant payments already made covered the poor quality of work performed. However, I was contacted by a collection agency for not paying an invoice that I never received. The first time that I saw the final invoice was when it was provided to me by the collection company. Puroclean threatened my personal credit report, so against my better judgement, we negotiated a settlement of $4785. They took advantage of my loss, my urgent need to sell the house, and my out-of-state residency. I felt blackmailed into making a payment in order to protect my personal credit.

The team at PuroClean are professional, responsive, and truly customer focused. I contacted them for a leak in my basement, and they were able to send a technician out within a few hours. Sergio was extremely helpful; he identified the source of the leak (chimney), discussed next steps to stop the water intrusion and potential remediation, and referred me to a roofer and chimney company to address the leak. The team followed up with me multiple times after Sergio’s visit to see how things were progressing which I was very appreciative of. I cannot recommend PuroClean enough, and they will be my first call for any future needs.

Nate was awesome in facilitating our mold removal! He was excellent in communicating everything that was going on and in helping with all of the insurance claims. He’s very knowledgeable and made the whole process very easy! Also the work his team did was excellent! Even my other contractors commented on how good of a job they did, how they did things the right way and that they didn’t cut corners to make sure the mold issue would be rectified! Excellent job and would highly recommend!

The technicians were dedicated and focused on mold and other types of remediation and damage. We appreciate their attention to detail and making sure that the job was done right. They were very professional in their actions. We appreciate their work.

Sothea had amazing communication and answered all of our questions! They did an amazing job on our basement. They were professional and made sure to keep everything safe and clean downstairs.

We had a major leak and Puro Clean came quickly and immediately got the floors dry and took down the ceiling and installed humidifiers and fans to completely dry everything out. They helped turn this disaster into a manageable issue!

Puroclean was excellent to work with. They were responsive, competent and communicated well throughout the process. Dylan was our technician and and was excellent.

Exceeded my expectations. Professional! Crew worked exceedingly well together; hence finished sooner than expected. I highly recommend this company! Nate, Dylan, Mike, Aaron and Sothea were AMAZINGLY AWESOME!!!