Puro Water Solutions

Shopped all the systems (AO Smith, AquaOx, RainSoft) and the Puronics system was the highest quality of them all. Keep in mind, they’re all similarly priced, but Puronics filters more while not dropping your water pressure. Bill, owner of Puro, was very knowledgeable, worked with me on pricing, and his install was clean and quick. The system is working perfectly and we couldn’t be happier with what it’s done for the quality of the water throughout our home.

I called into the Puro Water Solutions today because my water had an after taste of salt. The Owner told me exactly what to do step by step with patience. It is always pleasant in getting help from someone with the knowledge and great customer service skills. Thank you Mr. Bill for your service. Brenda A. 3/12/25

Excellent customer service! Changed the filter in our water system and fully explained the systems cleansing process. The service was performed promptly with minimal water spillage and the system was carefully reassembled and reset. Bill was courteous and helpful.

Super grateful to Bill for excellent service. Very kind and informative. I reached out while he was out of state and he told me he would call me as soon as he was back in about 10 days and true to his word he reached out right on time and set up an appointment for me for the next day. I am always going to go to Puro for service on my system.

Generally, 4-star. While the tech was very friendly and returned all calls, he initially had to wait for a shipment of filters. Rather than calling me to schedule a visit, I had to follow up 2 or 3 times to remind Puro that I needed service. After 2 additional weeks of waiting, I called the tech Friday afternoon and he arrived Friday evening for the filter change. Good, yet rather random, responsiveness. The tech was friendly and showed me a how to read the filter life. He also met a competitor's price; lowering the price by over $100 for the filter change. We also have a under-sink filter but Puro was not able to replace that water filter system. I'll have to call another service to replace the under-sink filter which is kind of annoying as the systems were sold as a single product. Generally, I hoped Puro would've been proactive in scheduling the service call, but I was happy for them swinging by when they were near my house. Despite the higher price, I was happy that it was lowered to match a competitor. Puro changed my filter for a standard price after jumping through a few hoops to get it done. Mostly satisfied customer!

Excellent service. Replaced the carbon in my filter promptly, and helped me understand the system far better than the original installing company. Hands down I recommend this company for all install and service needs for your water purification systems.

Phil was great , he came out replaced the filter added carbon to the tank . He was very prompt knowledgeable, and polite . Answered all questions we had . And even gave better information about our system than the salesman/ installers . Will call he back when we need to .

My son has this system and I just spent a week there. My skin is so much softer! I live in NY, our water is very hard. This makes my skin feel so smooth and soft. Gone are the dry feet too!! And my hair!! So soft

Quality products! Very professional installation and customer service was way above average. Will recommend family and friends for their service.