Purcellville Auto Service

I came across this shop about two weeks ago and it turned out to be a hidden gem for auto repair. They first installed an exhaust on my 2015 Chevy Silverado, and I was impressed enough to come back today to have both upper and lower control arms replaced along with a front-end alignment. Both experiences were outstanding. The team provided excellent customer service, honest communication, and very fair pricing, which is hard to find these days. The work was done professionally and everything was explained clearly so I knew exactly what was being done to my truck. If you’re looking for a reliable mechanic for suspension work, exhaust installs, alignments, or general auto repair, I highly recommend giving this shop a chance. Great people, quality work, and fair prices. I’ll definitely be bringing my truck back here for future maintenance.

Went in for a 4-wheel alignment and was taken care of immediately. Great people there and friendly service. They printed out the alignment sheet and explained where it was off and the corrected value. $130 for the alignment is a reasonable amount.

On Christmas Eve, I took my car in to have the brakes fixed and they were more than happy to see me which I really appreciate. After I drove off, not even a mile down the road the hood flew up and hit my windshield. I called the shop and the receptionist tried to deny any accountability on it. Had it happened a day later, I would have thought that was little weird. Had it happened a week later, I wouldn't have thought anything of it but, it happened 2 minutes after leaving the shop. The receptionist was extremely rude and unprofessional. She showed no empathy for what had happened and made it seem like I was being ridiculous for asking them to work with us. The reason this is a 3-star review instead of a 1-star review is because the owner eventually stepped in and removed the receptionist from the process. He worked with us to make it right and they did a good job fixing the hood and the latch. Hopefully the receptionist is retrained and not enabled to treat other people like she treated me. It's completely unacceptable for an adult to behave like that.

Thanks to Purcellville Auto Service we made to our friend’s wedding on time. We traveled from Ohio and had a locked break emergency. They helped us immediately and even drove us to our hotel to get changed for the event. Outstanding service and workmanship. Also affordable! Thank you!

PAS literally saved me a fortune, or at least an annual family vacation, with their services. My local DC service center (yes it was at a dealership, but never before was my experience this bad) tried charging me $4,000+ for parts and labor on my 2019 Jeep Cherokee to let me pass inspection. PAS gave me an estimate of the same work for $471, which I didn’t believe at first, and ultimately reduced it to $336 because the only one of the repairs the dealership quoted me was even needed. I understand DC living is higher, but $4k is literally defrauding customers. PAS just earned themselves a repeat customer thanks to their great work, responsiveness, and authenticity.

I generally do not like to leave reviews like this however I gave Purcellville Auto every chance to correct this prior to leaving this review. I was traveling from out of state to visit family which live in the Purcellville area. I realized I had a bad vibration when driving at interstate speeds. I called around and found Purcellville Auto was the only place willing to squeeze me in on such short notice (the reason for two stars and not one... should have been an indication though that they weren't busy). I paid for them to perform a four wheel balance. After the service, the vibration seemed worse. Upon inspection, I found they had not removed the old weights and simply hammered more weights around the wheels in a random fashion. Unfortunately for them, what they do not know is I am an automotive service manager and started in the business over 20 years ago doing tires. This is absolutely the incorrect way to balance a wheel. Unfortunately I had to deal with the vibration until I got home as I did not have time to go back. Once home, I had a local dealer balance the wheels and verified improper balance and corrected the concern. I have attempted to rectify this issue via phone and email and they do not seem willing to own up to their mistake or respond. All I asked for was a refund to correct the concern and maybe proper training to prevent this in the future.

Hands down the best auto shop I’ve ever been to. They are quick, efficient, and don’t beat you over the head with exorbitant prices all while providing the highest level of customer service. I read reviews before going and I was in no way disappointed. My first visit they replaced my battery, which required a professional install, for a great price on a Saturday within a moments notice. My second visit was today, purge valve needed to be replaced. I was blown away by how quickly it was done, literally 30 minutes, and it was even less than quoted! I won’t be going anywhere else from now on! You have a customer for life!

These guys went above and beyond to make quality repairs and control costs. I was contacted and advised throughout repairs and given every opportunity to make my own decisions as to the repairs. These guys are awesome.

We took my our Infiniti QX 50 here for a tire repair. After they inspected it they found that the rim was bent causing the leaking tire. When I went to pay them they said there was no charge WOW who does that ( They do ). I ordered new rim on my own when I received it (Many weeks later and two different orders that's another Story ) I called to schedule an appointment they could handle it same day .When I went to pick up and pay again blown away by there more than fair Fee . Not only do I believe this shop is reasonable with there fees they are courteous , fair and trustworthy . I have found a place I will take my vehicles and feel like what they tell is honest and will be fairly price . I thank you all of team members and owners of Purcellville Auto service

Amazing service! They got back to me immediately on pricing and availability to change the water pump on my girlfriend’s VW. They were by far the most affordable, and took us in the next day. Definitely will go back there!