PSR Carpet Cleaning Miami

Follow-Up to My Husband’s Review – Deeply Disappointed I want to follow up on the review my husband left regarding our experience with PSR. Unfortunately, the situation has only worsened, and I feel compelled to share further details so others can make an informed decision. We entrusted this company to clean our very expensive linen sofa, expecting professionalism and care. Instead, they caused significant damage, tearing a large hole in one of the arms during the cleaning process. After acknowledging the damage, they agreed in writing to cover the cost of repairs while we paid for the cleaning. However, after getting an estimate from a professional upholsterer (which they contacted), they decided the repair cost was “too high” and have since refused to take further responsibility, leaving us with a damaged piece of furniture and a cleaning bill. They haven't even offered to refund us for the cleaning. The cost to replace this sofa is substantial, far exceeding the cost of the original cleaning or the repair. At the very least, we expected them to honor their agreement and stand by the service they provided. We are incredibly disappointed by how this has been handled. We urge anyone considering this company to think twice, especially if you’re entrusting them with high-value items. Mistakes can happen, but it’s how a company chooses to respond that truly shows its character and work ethic.

Not only did they give me an amazing discount for my two couches, they went over the “smelly” spots that were stubborn to get rid of in terms of smell of my cats kittens deciding the couches were a litter box. Extremely patient and understanding and going over the spots as much times as I said for the smell to be completely gone! Would recommend they were amazing! Photos are yet to dry but they smell much better! Amazing!!

Absolutely horrible business and company. Was told by two different employees that my rug would be cleaned and returned to me as is. I got my rug back with the ends frayed/damaged and they lost the carrying case/cover to my rug. HIGHLY RECOMMEND NOT DOING BUSINESS WITH *Owner or whichever manager I spoke to also gets offended easily

They did an awesome job cleaning my mattress. Definitely will recommend reasonable price. Appreciate you guys.

Do not call this company. They’re not professional they picked up my rug on August 22nd and told me it will take about 1 week and up until today they don’t answer any messages or phone calls . They’re picked up a 1000$ rug and asked for a deposit upfront and now don’t answer.

We had a client experience water damage that affected one of his carpets. PSR came out the same day, picked it up, had it professionally cleaned, and returned it promptly. They even reinstalled it back in the property. Excellent service from start to finish--I would definitely recommend them.

I recently had the pleasure of using PSR Carpet Cleaning Company in Miami, and I couldn’t be more impressed with their service. My carpet had seen better days and was in desperate need of a thorough cleaning. From the moment I reached out to them, their responsiveness was outstanding. They immediately scheduled an appointment for the following day, which was a relief given the state of my carpet. Mike, the technician, arrived promptly and was incredibly professional. Not only did he pick up my carpet, but he also offered to clean all of my upholstery. I was thrilled by his willingness to go above and beyond to ensure my home would be spotless. When I received everything back, I was astonished by the results. My carpet and upholstery looked brand new, and I couldn’t believe how clean and fresh everything smelled. The level of detail and care that PSR Carpet Cleaning Company put into their work was evident. It was clear they take great pride in what they do, and it showed in the final product. Overall, I am beyond happy with the service I received from PSR Carpet Cleaning Company. Their prompt response, excellent customer service, and top-notch cleaning results have earned them a loyal customer. I highly recommend them to anyone in need of carpet or upholstery cleaning in Miami. Thank you, Mike and the PSR team, for your exceptional work!

I hired them to clean my sofa, and not only did they tear it during the cleaning, but they also promised to come back and fix it—and never did. It's been almost two weeks, and I’ve heard nothing from them since. I even paid for the service, thinking they’d follow through on their word. But now I’m stuck with a damaged sofa and no solution. Very unprofessional and frustrating experience. Would not recommend based on how they handled this. If you care about your stuff, think twice before hiring them.

Overcharged! Got quotes everywhere else for a couple hundred and they had the audacity of charging me 1200 dollars. They give you a free estimate and then try to scare you into doing it with them.Totally ripped me off.

“Fantastic experience with this company! They did an amazing job with my family room rug, restoring it beautifully. The employees were incredibly kind, professional, and helpful throughout the process. Truly great people to work with. I 💯 recommend their services to anyone!”