Customers under a current software support contract receive support for all user activities with the software, along with bug fixes and minor enhancements. This includes online support, as well as remote configuration and troubleshooting of Promptlink software and systems. Most issues are quickly solved by remotely accessing Promptlink systems at the customer's location. Customers under a current hardware support contract receive the same troubleshooting support, in addition to replacement of defective hardware covered under the plan using the fastest possible shipping method.
