Progressive Insurance - Authorized Agent Toledo

I had a very poor experience with Progressive due to a bait-and-switch style premium increase. On 10/22/2025, I purchased an auto policy quoted at $115/month. During the application, I fully disclosed that my 19-year-old son lives with me and is unlicensed with an Ohio temporary permit, and I correctly listed him as a non-licensed driver in the app. The policy was issued at the quoted rate with no warnings or disclosures. About a week later, a Progressive underwriter called and told me my premium would jump to $250/month unless I excluded my son, despite the fact that this information was already known at the time of purchase. Nothing about my situation had changed. The increase was never disclosed upfront. I cancelled the policy and switched insurers. I now have auto + homeowners insurance together for less than Progressive’s original $115 quote for liability-only auto coverage. That says everything. I would not recommend Progressive if you expect transparent pricing or quotes that reflect the real cost. Nope, these are facts.... Don't hide. I got all the paperwork. You represent Progressive and they are responsible.

I have been with these guys for a long time. I had my first claim. I dont like how it was handled. The cost of insurance is ridiculous to begin with but staying with them has cost me too much. I got new coverage with a different company and it was 1/3 the cost.

This is the worst insurance company to have, I highly recommend not even bothering with this company. I made a claim about vandalism to my vehicle and everything was fine up until it was time for payment. The insurance company authorized certain work to get done and now they are saying no we didn't authorize it. What's the purpose of insurance if they are not going to cover the damage. They keep telling me that this is the dealerships fault. If a substance was put into a gas tank like Drano and it was ran through the car because the car was started my insurance should cover all of the issues that came along with it.. I pay good money for full coverage but yet they don't cover the problems. This place is not for the people they are for themselves and ripping us who pay them off just to put extra money in their pockets.. I will be taking this to a attorney and also the news!!

There were a few issues that came up but they went above and beyond to fix the problems, it took a while but they were taking care of it and me, got full coverage with a better policy than State Farm or Bristol West offered for less than half of what everyone else tried charging me, It was worth the time and saved $250 a month

This is 1 of the WORST Insurance company out today!!! When their not honoring their insurance package their ALWAYS in your bank account!! A rock flew and hit my windshield on the highway & I called my insurance company to get it fixed their reply was even with FULL COVERAGE my windshield was not covered gave me the run around then they hit u with extra fees!!!!!!! I DON'T RECOMMEND THIS INSURANCE COMPANY STATE FARM INSURANCE IS BETTER!!!!!!!

Needed to use road side assistance and waited 9 hours for the hopes of a tow truck, after the countless "we're doing our best to locate someone." I ended up out sourcing to a 3rd party company, was able to get picked up and taken to my destination within an hour. I hope no-one else gets stranded in the need of a tow. To add onto it the 3rd party tow company I called told me progressive was not out sourcing for any help as it would never of taken that long.... not to mention ended up saving $100. AVOID

From the moment I contacted Gus he went right to work on quotes for me! By the end of the day I had the best coverage possible for my personal and business vehicle insurance! It is rare to find such amazing communication from start to finish! Thank you Gus for your hard work! Highly recommend this company!

Increase my rates every 6 months. No tickets or accidents, no claims. I’ve had Progressive for a year and my rates have gone up 66.17%. I call in and they blame inflation…inflation is not 66%, it’s 5-8%. The best they can do to save $10 a month is increase my deductibles by 50%. Scam company.

Went To Emily, Super Nice & Helpful! Made Sure I Got What I Needed, Very Open & Honest. Made Sure I Understood All My Coverages. & Got Me The Lowest Rate Possible! Very Satisfied

Emily was lovely, she walked me through everything as a first time car insurance purchaser and made policy suggestions specific to my needs. I would highly suggest going to her or calling for advice and questions.