My experience with this shop started great, and then we had some low moments, but it ended with a spectacular experience.
They came to me at my place of work and picked my truck up for me, which was an awesome first impression. Joe, who was my point of contact, was very friendly and I got a good vibe from him. After their diagnosis, he told me about the issues with my truck and that it was going to require a very detailed rebuild of my engine. He gave me a time line of a week and a half...which ended up turning into just shy of a month. So that was the only frustrating part, the unknown of when I was finally going to get my truck back, due to the continued pushing back of times he thought it would be completed.
All in all, at the end of it, the job they did was absolutely great. My truck has never run better, it sounds amazing with no more "Hemi-Tick". It feels like I got a brand new truck. Joe ended up taking care of me with the price as much as he could, which I definitely appreciated. I would say if you are having any engine issues, that you can be confident that if you bring your vehicle to Pro-Tech, the job they will do will be top notch.